Recent Why SERVPRO Posts

Local Marketing Representatives – Tracy Foster and Madison Short

1/15/2021 (Permalink)

Local Marketing Representatives – Tracy Foster and Madison Short

We would like to introduce our Service Marketing Representatives for SERVPRO of Marion, Adair and Russell Counties.

First up is Tracy Foster…

“My name is Tracy Foster, and I am from this area. I previously lived in Bardstown, Kentucky for 20 years. My background in insurance made the opportunity to market for SERVPRO a perfect match for me! I am very family oriented and that made working for this franchise a great fit. Since working here I feel like I now have extended family and it is a great fit. I look forward to meeting new people and forging new, long lasting relationships while offering a service to help those that are in need.”

Tracy Foster, Cell: 270-734-4804,, Representative over Marion County.

Second is Madison Short…

“I just want to thank you all so much for welcoming me so warmly to the area. As the Marketing Representative for Adair and Russell Counties, I look forward to continuing to develop relationships with each and every one of you. My number one goal is to provide excellent customer service and act as a bridge between you and our company. We always strive for 100% satisfaction in each and every one of our jobs and want that to show clearly in everything we do.

If we have not yet had the chance to meet, I wanted to share a few pieces of information about myself so you can get to know me a little better ahead of time. First, I have lived in Glasgow for nearly my entire life and have a deep love for the state of Kentucky (which bleeds over to my love of my UK Wildcats, too). I grew up in a large family it has heavily influenced how much I value spending time with the ones I love. My wife and I recently found out that we will soon be adding another member to that family (est. July 2021) and cannot wait for Baby Short to arrive!

I love my job and the chance to meet so many different people on a daily basis. If I have not had a chance to drop by yet, then I cannot wait to meet you and will be seeing you soon! Thank you and stay safe!”

Madison Short, Cell: 270-670-8661,, Representative over Adair and Russell Counties.

Look for both of our representatives in their green cars running around town and say hello!

How to Care for Facial Masks-

1/6/2021 (Permalink)

How to Care for Facial Masks-

Non-Reusable Masks-

After use, place mask in plastic bag and tie top.

Throw away in garbage can.

Reusable Masks-

It is suggested that we use a different mask each time you need one. At the maximum, use at least one a day. By these rules it is important to have several masks to use between washings to ensure you always have a clean one. It is also a good idea to have a certain bag for your used/dirty masks and a bag for unused/clean masks.

Hand Washing-

Gently scrub mask with detergent and water.

Then rinse until water runs clean after scrubbed.

By washer-

Unless printed on mask, you can normally throw your masks in with normal laundry.

You may use normal detergent and washer settings.


After washing you can either dry your masks in a dryer or let them air dry flat or hanging up.

You can also reshape your masks using an iron one dry.

5 Steps To Properly Sanitize Your Phone

12/21/2020 (Permalink)

5 Steps To Properly Sanitize Your Phone-

First, Remove case from your phone. Second, use a cloth to wipe the top layer of dirt from your phone. Third, use a disinfectant wipe to clean away any germs while being careful around any openings, ports or buttons. Doing this will kill bacteria and viruses that are on your phone. Fourth, do not touch for about 5 minutes to air dry. Allowing it to dry this way till make sure it gets fully clean before diving back in. Fifth, before putting a phone case back on or putting it away, look for anymore damp areas on the phone or case, and wipe them off.  

Doing this once a day will dramatically cut down on the amount of germs you touch in a day!  

November – Theme of the Month

11/30/2020 (Permalink)

November – Theme of the Month

this year is going to look different for everyone, it is still a great time to celebrate and be merry. This month we are focusing on how to be safe this year while celebrating! While it is a wonderful time of year, this is also the time of year when SERVPRO gets called to more accidents. Here are some tips that State Farm published with holiday tips this season! For more information, visit:

Traveling- When traveling, only drive when fully rested. If it is icy or snowy, leave a little extra room between cars in case anyone hits a slick spot. If you are going anywhere where you will be consuming alcohol, make sure to have a designated driver or plan to get home safely.  

Decorating- When putting up decorations, only use items that are intended for standing. It is also a good idea to check any cords, frayed wires before plugging them in. The wires being frayed could result in a fire or electric shock if plugged in. Once your real tree has dried out, promptly take it outside, as they are very flammable and could cause a house fire.

Shopping- When shopping online, make sure to only order from reputable websites and make sure there is a safe place for your packages to be dropped off if you are not home. When you are shopping in person, make sure to wear a mask and maintain the 6 feet away rule!

Cooking and Dining- One of the keys to keeping everyone safe this holiday season is to keep your hands clean! Wash them often while you are cooking so you are not cross contaminating any food items. This is especially important if you have any special diet food items!  Another tip for kitchen safety is to keep children and pets out from underfoot. Having someone else keep them in another room is a good way to make sure no one trips over them and causes an accident. This will also put your mind at ease while cooking!

#TipTuesday: Changing Home Air Filters

8/18/2020 (Permalink)

#TipTuesday: Changing Home Air Filters

This is one home maintenance chore that is not always top of mind for renters or even home owners. Changing your air filters only takes a few minutes, it is something that can be easily overlooked for long periods of time. In some cases, they may not need to be changed very often at all, but in some it needs to be changed very often. Here is a general guide to help you figure out what to do about your home:

Single occupant/vacation home: 6 months.

Single family home with no pets: 3 months

Single family home with 1 pet: 2 months

Single family home with more than 1 pet OR family members with allergies: 20-45 days

If you have not been changing them regularly, then it might take awhile before you figure out exactly how often you need to change it in your home. Some homes may create more dust than others. For example, a new home has a lot more dust circulating, that may be clog up the filter a little quicker than an older home.

Besides improving air quality, another reason to continually change them is it can help extend the life of your HVAC system. When the dirty air is circulating in your home, it creates a buildup within the system, and it then takes more power for the system to run.  

For more information, visit:  

Innovation and Experience

4/20/2020 (Permalink)

We don’t do “cleanup”. We do mitigation.

Mitigation (noun): the action of reducing the severity, seriousness, or painfulness of something.

When it comes to water damage, timing is essential. That’s why we’re available 24/7/365; to ensure that we’re able to restore as much of your property as possible. Our system is focused on restoring rather than replacing. This saves YOU time and money.

Our processes are innovative, tested and efficient. SERVPRO of Marion, Adair & Russell Counties understands that you want your home back in top shape as soon as possible. We, not only strive to give you that, but we strive to keep you and your insurance company (if applicable) well informed throughout the entire process. We have working relationships with our local agents and adjusters and are familiar with the processes of those agencies.

This allows us to guide you through something that you may not have encountered before. Home water or fire losses are stressful and navigating that project by yourself can be costly and overwhelming. We always aim to ease your stress.

Call us today if you have any questions, we can help you with! 270-402-8170

What Happens if I Have a Fire in My Home or Business?!

4/20/2020 (Permalink)

Remediation of a fire is a multi-step process. These steps will give you a basic idea of the general protocol that we use to put your home or business back in order.

Step 1: Emergency Contact

The restoration process begins the moment you call SERVPRO of Marion, Adair & Russell Counties. Our team member will ask a series of questions regarding the fire damage event that will help us dispatch your assigned crew with the appropriate equipment and resources.

Step 2: Inspection and Fire Damage Assessment

Our Professionals will carefully inspect and test adjoining rooms of your property to determine the extent of the fire, smoke, and soot damage. This step is crucial to developing a plan of action.

Step 3: Immediate Board-Up and Roof-Tarp Service

Fire damage can often compromise windows, walls, and roofs. To maintain security and to protect against further damage, we can board up missing windows and walls and place tarps on damaged roofs.

Step 4: Water Removal and Drying (if water damage is present)

Water damage is almost always present when a fire required extinguishing with hoses. The water removal process begins almost immediately and removes the majority of the water. They will then use dehumidifiers and air movers to remove the remaining water and complete the drying process.

Step 5: Removal of Smoke and Soot from All Surfaces

We use specialized equipment and techniques to remove smoke and soot from ceilings, walls, and other surfaces.

Step 6: Cleaning and Sanitizing

We will clean all of the restorable items and structures that were damaged by the fire. We use a variety of cleaning techniques to restore your belongings to pre-fire condition. Odors are removed using industrial air scrubbers and fogging equipment.

Step 7: Restoration

Restoration is the final step—getting your home or business to its pre-fire condition. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business. Even in the case of a total loss; we can rebuild for you.

A fire in your home or business is scary. Don’t go it alone. We’re here for you from start to finish. Call us today to learn more about the services we offer. 270-402-8170

SERVPRO On-Demand During COVID-19

4/13/2020 (Permalink)

Always Here to Help

Here at SERVPRO of Marion, Adair & Russell Counties, “Here to Help” is more than just a slogan that we use. Our customers call us in some of the most chaotic and stressful circumstances of their lives, and we strive each time to relieve your stress and put your home back in order as quickly as possible.

During COVID-19

Your water heater doesn’t realize there’s a world-wide pandemic happening and therefore, we still have fire and water emergencies every day. We realize this is an especially difficult time for these things to happen and we’re working diligently to continuously evolve how we operate; to better serve you during this time.

Thus, the birth of SERVPRO On-Demand! During #Healthyathome and the duration of the COVID-19 pandemic, we are proud to offer you virtual consultations!

When Can I Use SERVPRO On-Demand?

  • If you aren’t sure that work actually needs to be performed
  • If you aren’t sure if it’s an emergency or something that can wait
  • If you aren’t sure whether your claim would meet or exceed your deductible and would like someone to take a look before you consider filling a claim.
  • If you need someone to come out but would rather do the initial consultation virtually to limit in-person visits to your home.

How Does It Work?

It’s easy! You simply call our office at 270-402-8170 and let them know you’d like to make a virtual consultation appointment. We’ll then schedule you for an appointment, just like normal. The only difference is that the appointment will take place over Facetime, Google Duo or Zoom. Whichever you prefer!

What sets SERVPRO Apart?

3/31/2020 (Permalink)

Professionally Trained Technicians

  • IICRC Training
  • Employee Certification Training
  • Initial Franchise Training
  • e-Learnings
  • Continuing Education Classes

Online Learning

All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education

SERVPRO of Marion, Adair & Russell Counties offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)

SERVPRO and Your Business

3/31/2020 (Permalink)

Available 24 hours a day and seven days a week, SERVPRO responds quickly to your Lebanon business’s emergencies. No commercial project is too big, because we have access to the resources of a nationwide network of 1,700 Franchises.

  • Small Office Buildings
  • Large Office/High-Rise Office Buildings
  • Apartment Buildings
  • Restaurants
  • Hotel/Motels
  • Small Retail Stores
  • Large Retail/Big-Box Stores
  • High-Rise Residential
  • Manufacturing & Industrial
  • Government/Military

From a fire, water damage, or mold remediation to deep cleaning and application of disinfectant. There's no job too big or too small for us to handle! We're #alwaysheretohelp


3/31/2020 (Permalink)

SERVPRO franchise professionals are uniquely prepared during this unprecedented time to clean and disinfect your home or business according to the protocols set forth by the CDC. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis. Our professionals are trained to perform a proactive cleanup that involves facility or structure cleaning and disinfection. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of waste.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

    • Kitchen/Food Areas
    • Bathrooms
    • Schools/Classrooms
    • Offices
    • Retail Spaces
    • Water Fountains
    • Shelving/Racks
    • Sales Counters
    • Carpets and Rugs
    • Stair Handrails
    • Elevator Cars
    • Playground Equipment
    • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

We Are Cleaning Experts!

3/31/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today –

 SERVPRO of Marion, Adair & Russell Counties.



Commercial Water Damage

3/30/2019 (Permalink)

When it comes to any mitigation work in a commercial setting, getting it done fast and right is essential to overall functionality. A definite bonus to those items is being able to work quickly enough to save the content of the business like furniture, desks and computers.  SERVPRO is in the business of restoring items....not throwing it away and buying a new one.  If an item can be saved or restored to like-new status it is worth the time to do so.  This is especially important to our customers and also the insurance company.

We take extra special care to protect items from damage while we do work, whether that is content shifting and covering items at the loss or boxing it up to clean up back at our shop.  Our content specialists do amazing clean-up on a wide variety of materials and types of damage.

SERVPRO of Marion, Adair, & Russell Counties is very proud of keeping the "restore" in restoration!

Give us a call today at (270) 402-8170.

We Respond Faster to Water Damage - Day or Night!

3/30/2019 (Permalink)

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Marion, Adair, & Russell Counties provide emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more. SERVPRO of Marion, Adair, & Russell Counties arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – (270) 402-8170

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious bio hazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and bio hazard contaminants pose serious risks to occupants.

About Us:

SERVPRO of Marion, Adair, & Russell Counties specialize in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

SERVPRO Biohazard and Crime Scene Cleanup and Restoration

3/25/2019 (Permalink)

SERVPRO professionals are trained to safely and effectively removed bio-hazardous substances and prepare waste for proper disposal according to OSHA, EPA, and state and local health regulations. Equipped with the necessary safety equipment and cleaning products, SERVPRO professionals help turn unsafe environments into clean, safe homes, and offices.  

Blood-borne Pathogens

SERVPRO professionals remove and dispose of bodily fluids, tissue, and other potentially pathogenic substances resulting from accident, trauma, crime, or death. Trained SERVPRO technicians thoroughly clean, disinfect, and deodorize the structure.

Methamphetamine Labs

Many of the chemicals used in the production of illegal drugs such as methamphetamine are volatile and can leave harmful residues throughout a structure. SERVPRO professionals follow federal and state guidelines to properly clean all surfaces.

Crime Scene Residues

From fingerprint powder and evidence-gathering chemicals to tear gas and pepper spray residues, SERVPRO professionals can clean and restore your property and contents.

Arson and Vandalism

SERVPRO professionals are recognized as leaders at helping property owners recover quickly from fire and water damage. SERVPRO also provides general cleaning and deodorization services for situations resulting from vandalism including graffiti, egg, spoiled foods, and human or animal waste.

Sewage Backup

Sewage backups and black water intrusions are more than nasty, smelly deposits- these damages also introduce harmful microorganisms into a structure. SERVPRO of Marion, Adair, & Russell Counties professionals remove the sewage, contaminants and moisture, disinfecting as they clean. SERVPRO professionals help ensure the structure is properly cleaned, disinfected, and deodorized.

Give us a call today at (270) 402-8170


3/25/2019 (Permalink)

The Importance of Fast Extraction of Mold!

Home and business owners place a lot of their faith in their buildings when they place the orders to supply their shops with items and goods. While you might have made the substantial initial investment a long time ago, every item that you have for sale within the shop represents part of that financial arrangement that you have with your supplier to make good on your end of the agreement. When water loss incidents occur within the home or property, you need to act immediately to protect this investment from irreparable damage. Our professionals are readily available to help!

While you cannot predict when you might need water or mold removal, the faster that you can secure this service, contain and appropriately clean the area, the less of the items and stock throughout your home or property that can become directly impacted. Our SERVPRO professionals can work quickly to offer effective mitigation solutions including fast extraction when you need it the most.

When we first come into your building, part of our team works to set up the extraction equipment required to begin removal and restoration efforts while another portion of our crew can work to remove at-risk contents from the affected area. Without a widespread situation, much of these moved items can get stored in a different area of your store unless they require focused drying and cleaning attention.

Our SERVPRO technicians on site determine the best equipment for the severity of the water damage, ranging from mobile wet-vac units with extraction wands to gas-powered trash pumps and our extractor truck. With effective removal of excess water, our team can get to work on thoroughly drying the damaged area and protecting your building from potential reconstruction or remediation needs.

While there are many concerns when your home or property suffers a water loss incident, the investment that you have made and contents of the property is our upmost priority for our SERVPRO of Marion, Adair & Russell Counties teams, as well. We have efficient extraction and drying equipment to get your doors back open quickly. Give us a call anytime disaster strikes at (270) 402-8170.

Identifying Potential Sources of Mold Damage in Homes

3/25/2019 (Permalink)

Mold growth is a frustrating problem to deal with in homes because of the effect it can have on your property and family. It can cause damage to walls and floors, leading to unpleasant odors, and even have health implications on your household.

If you suspect the presence of mold damage in your property, contact SERVPRO as soon as possible. We are a trusted company in the restoration industry, and our technicians are up to par with IICRC guidelines to ensure a seamless mold remediation process. We also have high tech cleaning equipment that is available on demand, all in our dedication to restoring your home to standard conditions as fast as possible. 
To eliminate mold damage in the house, you first need to understand where mold is most likely to develop unnoticeably. Window sills are especially prone to mold growth because they provide ideal conditions for its survival. Window sills allow condensation to build up throughout the year and unless the windows are open, there is not sufficient air circulation for evaporation to occur. Dirt accumulates on the sills and window tracks, providing food for the mold. It is advisable to wipe out this condensation and clean out the dirt on a regular basis. 
Refrigerator drip pans are also good places to look for mold damage. All refrigerators come with drip pans that collect condensation along with food particles and spills. This combination of food and moisture in an area with poor air circulation provides a conducive environment for mold growth. If the mold growth is excessive, SERVPRO technicians can come in and clean it up using special antimicrobial products. 
Mold damage can also develop inconspicuously behind wallpaper. Mold and mildew feed on cellulose, which is commonly found in drywall, wallpaper, and paste. Identifying mold growth behind the wallpaper is difficult unless it is peeling off in certain areas, or you are detaching it from the wall. 
Removing and treating mold-damaged wallpaper should be done by trained professionals to avoid contamination with mold spores. Our mold damage remediation experts can treat the surface with high-quality adhesives and a mold-resistant primer before new wallpaper is installed. As a general rule of thumb, do not put wallpaper in places exposed to moisture such as the bathroom or kitchen. 
Mold growth can overtake and overwhelm your home in a matter of days. That is why SERVPRO of Marion, Adair, & Russell Counties is dedicated to fighting and eradicating all signs of mold damage as soon as they appear. For emergency services, call us today at (270) 402-8170.

How to Remove Debris From Your Fire Damaged Home

3/25/2019 (Permalink)

Once a disaster has impacted your home, you work to understand that steps necessary to return your property to preloss conditions. Ultimately, in the case of fires, much of the work that needs to happen falls into the skilled hands of professional restoration technicians like ours. The question becomes who is going to cover the costs of restoring the property, whether this falls into the coverage that you pay for when you have home insurance, or if it becomes an out of pocket expense.

With the often widespread fire effects throughout your property, even fire debris removal can feel overwhelming to a homeowner. Our SERVPRO professionals can help with an honest assessment of the damage and the best approach to restoring the property as efficiently as possible. Your insurance provider requires documentation, evidence, and photographs to approve a claim for your home to get the restoration paid for, so calling our experienced team first can be a time and money saving option.

Also, by getting our professionals to your home quickly, we can implement our mitigation tactics which can keep the damage from getting worse. We have equipment designed to clean up potential water damage, improve air quality, and remove hazards that could exist from the fire spreading throughout your home. Our safety-conscious SERVPRO technicians have full-body personal protective equipment that can keep them safe through these initial efforts.

Often basic home insurance policies from major providers includes fire debris removal coverage. To know for sure, you can call your agent directly to walk you through the details of your specific policy. This removal is critical to begin restoration as it removes overly damaged components and potential health hazards from the property and provides a safer environment for our technicians to restore.

With fire damage, there are no two homes to be affected in the same way. Let our highly trained SERVPRO of Marion, Adair, & Russell Counties fire restoration specialists offer you comprehensive service from our initial inspection through the return of your restored home. Call us anytime -day or night - at (270) 402-8170.