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Fire & Water - Cleanup & Restoration

Archived Blog Posts

House Fire Prevention

10/22/2020 (Permalink)

Each year from November to January, SERVPRO receive an influx of regarding smoke and fire cleanup. You may be being careful about the risky items or places in your home that could cause fire, but you may not realize some items could turn into an issue. Here is a list of some of the top causes of home fire losses-

Lighters: If there are children in the home or who visit often, it is best practice to store these items in a safe, high place to prevents any accidents from happening. 

Fireplace: While fireplaces are built to vent smoke outside, it is important to burn the correct type of wood, or else you could experience fire flare-ups or smoke escaping into the home.

Stove: This is the highest risk and most obvious item in your home by far. The key to preventing any issues is by making sure it is always turned off after each use, and to also not leave it unattended if it is still hot/warm.

Small Appliances: Most kitchens have small appliances other than the stove. These appliances can also catch on fire, or cause surrounding items to catch on fire. While it is tempting to leave these items plugged in, it is important to make it a habit of unplugging them.

Candles: This household item can cause issues when left lit and unattended. It is easy for a lit candle to be forgotten about, and items set nearby that can quickly catch on fire. Make sure to also extinguish the flame when leaving the room, and also when sleeping.

#NationalChurchSafetyMonth - October

10/5/2020 (Permalink)

With fall officially being here and winter right around the corner, SERVPRO of Marion, Adair and Russell wants to encourage local churches to be aware and participate in #NationalChurchSafetyMonth!

Every church has a different set up, and some may be smaller or larger than others. No matter your size, there are things you can do to help prevent or minimize damage from happening when it comes to disasters happening.  A few quick things you can do are listed below:

  • Clear paths to all building exits
  • Post cooking safety tips in kitchen areas
  • Check to make sure any candles in the church are safe

After completing these few smaller tasks, SERVPRO can also help you go a little more in depth by completing a free Emergency Ready Profile on each of your church buildings. Participating and working through this program as a church can reduce the change of damage and can dramatically reduce the amount of damage that happens during an actual emergency.

After meeting and doing a walkthrough of the property, our local marketing representative will put together this plan and then deliver it at a convenient time. The ERP information is also saved on an app that can be shared with whoever the church needs it to be.  This way whoever is there when a disaster happens has the ability to access the important information.

Give us a call at 270-402-8170 for more information and to be connected with your local marketing representative!

October - Theme of the Month

10/1/2020 (Permalink)

October - Theme of the Month

It is now officially fall! It is the perfect time to announce the October theme of the month being all about preventing damage through the winter months. There are a lot of different things you can do to prevent damage from happening to your property, but here are several quick, but important steps to take!

  • Winter Supplies Check – Here in Kentucky, we do not experience a lot of snow, but when we do, it is sometimes a lot! Make sure to check now and make sure you have a good snow shovel or snow blower on hand. It is also a great time to check each vehicle you own to make sure they all have ice scrapers and anything else they may need during cold weather.
  • Check Air Filters – If you do not already regularly change your air filters, and this is a great time to start. The less debris caught in filters, more efficiently your system can run.
  • Clean Gutters – Especially in homes where there are a lot of trees around, gutters can quickly build up and become clogged.
  • Check for Drafts – When there are drafts around your doors and windows, the heat you are paying for quickly escapes.
  • Store Water Hoses – Putting away your garden hose for the year can help prevent frozen pipes from happening. As water freezes, it quickly expands, and can easily cause a pipe to bust.
  • Lawn Fertilizer – This may seem premature, but thinking about spring time, being proactive about your lawn can pay off! Putting down seeds and fertilizer early gives the seeds all winter to work their way deep into the ground where it can be the most useful.
  • Outdoor Furniture– Once the weather is too cold to use your outdoor furniture, it is a great idea to store it inside a garage or building or use winter cover to protect from harsh conditions. This can help make your furniture last as long as possible!
  • Fix Driveway Cracks– Small cracks can cause damage to your driveway. When water gets caught and freezes, it can cause major cracks. Filling in the small cracks now can prevent worse damage later!
  • Alarm Batteries – While this should be done at least twice a year, fall is a great time to start building the habit! Replace any batteries that are old or seem to not be fully charged.

September Theme of the Month - National Preparedness Month – Wrap Up

9/30/2020 (Permalink)

September Theme of the Month - National Preparedness Month – Wrap Up

Each year September is National Preparedness Month. Every year, SERVPRO focuses the month around encouraging families to take this month seriously and participate in the activities outlined by Ready.gov.

This year’s tasks were based around working to keep your family safe during a disaster. The weekly tasks included making an emergency plan for your home, building home, car and work emergency kits, educating yourself about each type of potential disasters in your area, and teaching the local youth about the importance of being prepared. Ready.gov also does a great job of outlining and highlighting things you may not have considered previously, and helping you prepare for them.

Thank you to each family that followed along each week and completed the tasks. You have accomplished a lot this month and should be proud!

If you just now found out about the program, it is not too late! Our blog posts and Ready.gov stay up year around, it is not too late to work through each step. As the 2020 motto for #NationalPreparednessMonth says, “Disasters Don’t Wait. Make Your Plan Today.”

September Theme of the Month - National Preparedness Month – Week #4

9/20/2020 (Permalink)

September Theme of the Month - National Preparedness Month – Week #4

Week #4 – September 20th-26th, Goal: Teach Youth About Preparedness

Throughout September, we have been laying out ways you can prepare yourself and your family for when a disaster strikes. This week, we want to specifically talk about the children in the household.  It is extremely important to include them in your plants, but you may want to take note if anyone gets upset or scared throughout any discussions you may be having. The goal of being prepared is to help everyone feel more at ease, not scared of anything that could happen. Take the time and note any negative feelings surfacing. Then work on overcoming each of those insecurities. One of the easiest ways to help ease nerves is to make sure they understand their role in the plan completely. Another plus of working through any scared or negative feelings is that once they are comfortable, they are a lot less likely to freeze up during a real emergency, and can think more clearly.

The goal of this week is all about making sure your ENTIRE family is comfortable!

Another great resource to help young children all the way up through the teenage years is www.ready.gov/kids. For your younger children, there are many different games and activities to help ease their nerves. For your older children, they have multiple ways listed how to be involved with the community and get hands on experience before a disaster strikes. There are also activities for the entire family to do together, which may be a great way to break the ice when talking about these tough topics!

SERVPRO of Marion, Adair and Russell Counties wants to thank you for joining us during National Preparedness Month! Mark your calendars for next year and join us again!

Hurricane Laura Flooding Damage

9/15/2020 (Permalink)

This month being National Preparedness Month comes at a great time, with it being in the middle of the 2020 Hurricane Season. Already this month, we have had one major storm impact our county: Hurricane Laura. Being a Category 4 Hurricane, when she hit our coast, Laura caused major damage to multiple states, but mainly Texas and Louisiana.

Hurricane Laura caused a lot of destruction moving through the area to many different towns, buildings, homes and businesses. The one positive aspect was that with her taking time to build up, it gave residents several days warning before making landfall. With the locals having a little bit of time to make plans and/or evacuate the area, there were many lives saved.

Now that the storm is over, one of the hardest parts is here for families that evacuated: returning home. While you may believe you are prepared to see the devastation, there is no way to be 100% ready to see what happened to your busines, home and livelihood.  

SERVPRO is a franchise located in every state, and even around the world. At each local franchise, there are enough offices and crews on hand to handle any size job that may come their way. But there are instances, like when a major disaster strikes, when they may need to call in reinforcements. Once this happens, SERVPRO corporate then starts recruiting other trusted franchises to travel to the areas where the damage is.

Right after Hurricane Laura hit, SERVPRO of Marion, Adair and Russel Counties called upon to send teams to the Lake Charles area. We quickly accepted the invitation, grabbed our bags and hit the road. We have now had crews there for over two weeks, and we will be there as long as we are needed.

When you have any type of disaster, large or small, SERVPRO can assist you.

September Theme of the Month - National Preparedness Month - Week #3

9/13/2020 (Permalink)

September Theme of the Month - National Preparedness Month

Week #3 – September 13th-19th, Goal: Educate Yourself About Disasters and Emergencies

This weeks goals is all about educating yourself. In different parts of the world, you are more exposed to certain natural disasters. Start out by making a list of all the potential natural disasters in your area. Along with natural disasters, also think about other disasters that are not natural. Take time this week to go over and learn more about what you can do in each of these situations. Visit www.ready.gov/be-informed for an overview of each of these disasters:

Hazardous Materials Incidents

Home Fires

Household Chemical Emergencies

Hurricanes

Landslides & Debris Flow

Radiological Dispersion Device

Severe Weather

Snowstorms & Extreme Cold

Space Weather

Thunderstorms & Lightning

Tornadoes

Explosions

Extreme Heat

Floods

Active Shooter

Attacks in Public Places

Avalanche

Bioterrorism

Chemical Emergencies

Cybersecurity

Drought

Earthquakes

Nuclear Power Plants

Pandemic

Power Outages

Tsunamis

Volcanoes

Wildfires

There is also a lot of information listed where you can do to get involved and be proactive in your community, along with what you can do to help sooth your children’s nerves when it comes to disasters, and how to be prepared as a business owner.  

September Theme of the Month - National Preparedness Month - Week #2

9/6/2020 (Permalink)

September Theme of the Month - National Preparedness Month

Week #2 – September 6th-12th, Goal: Build A Kit  

The goal of this week is to build your family emergency kit! After last weeks look at individual needs of the family, this week, we are looking at more general needs. This kit should have the items to you’re your family survive without assistance for around three days.

Basic Items:

  • Water (for each person, bottled or gallons)
  • First aid kit
  • Whistle
  • Trash bags
  • Wrench & pliers
  • Food (for each person)
  • Hand can opener
  • Dust masks & cloth masks
  • Battery operated radio and/or weather radio
  • Flashlights
  • Extra batteries
  • Wipes
  • Local area map
  • Cell phone chargers & a backup, portable battery
  • Plastic sheeting & duct tape

Additional items to consider including:

  • If applicable: Contact lens solution
  • If applicable: formula, bottles, diapers, wipes & diaper rash cream
  • If applicable: pet food & water
  • Cash
  • Copies of important family documents, in waterproof container or saved electronically
  • Disposable paper products
  • Activities for any children
  • Soap & hand sanitizer
  • Matches (make sure to store in a waterproof container!)
  • Personal hygiene products
  • Prescription & over the counter medication
  • Sleeping bag or blanket for each person
  • Complete change of clothing for each person (including comfortable shoes)
  • Fire extinguisher

Maintaining Your Home Kit:

Remember to update and maintain your kit regularly! Make it a habit to update the kit each time you go over or update your emergency plan you created last week. This ensures it is kept up to date with current family needs, and all items are in date and ready to use.

Other Kits to Consider:

Work Kit- This kit should prepare you to comfortably stay at work for at least 24 hours. NOTE: add in comfortable walking shoes, as you may not be wearing any during an emergency.  

Car Kit- A version of this kit should be in all cars you may have. It should include jumper cables, flares or reflective triangles, an ice scraper, extra cell phone charger, warm blanket, local map and either cat litter or sand (to help you gain traction if your car becomes stuck). 

September - Theme of the Month

9/1/2020 (Permalink)

September - Theme of the Month

During September, SERVPRO of Marion, Adair and Russell Counties is focused on stressing the importance of being prepared in case of natural disasters. September is National Preparedness Month, and it is the perfect time to put your family’s minds at ease, and plan for how to overcome the worst!

Ready.gov is a great resource for how to prepare your family for any disasters that may impact them. We will also be covering their recommendations over the month, so check back for each week for the week's tasks!

Week #1 Goal: Make a Plan– September 1st-5th

Step #1- Put a Plan Together

Different parts of the country are more at risk for certain types of disasters. Jot down a quick list of these disasters to use throughout building your plan!

Now that you have your list, ask yourself these questions while taking notes:

  • How will I receive emergency alerts and warnings?
  • Do I need to update my emergency preparedness kit?
  • What is my shelter plan?
  • What is my evacuation plan?
  • What is my household communication plan?

Use your answers to begin building your plan.

Step #2- Consider Specific Needs in Your Household

Once you have your plan started, it is time to look at what supplies you need to stock up on. A good way to start is by looking at each member of your family and thinking of any daily items they may need that could be hard to get a hold of during an emergency.

Step #3- Build a Family Emergency Plan

There are many different emergency plan templates to download online, so find one that fits your needs or create your own!  

Step #4- Practice Your Plan with Your Family/Household

Your plan should be almost completed at this time, so it is now time to thoroughly run over it to find any other weaknesses that may be hiding. After discussing these plans in depth with all family members, your small children may be a little nervous. Going over it will also help put their minds at ease, and make everything go smoothly in the event that you do use your plan during an emergency.   

After you have finalized your plan, print it out and put it in a safe place, and mark your calendars for 6 months down the road to update and practice again!

#TipTuesday: Changing Home Air Filters

8/18/2020 (Permalink)

#TipTuesday: Changing Home Air Filters

This is one home maintenance chore that is not always top of mind for renters or even home owners. Changing your air filters only takes a few minutes, it is something that can be easily overlooked for long periods of time. In some cases, they may not need to be changed very often at all, but in some it needs to be changed very often. Here is a general guide to help you figure out what to do about your home:

Single occupant/vacation home: 6 months.

Single family home with no pets: 3 months

Single family home with 1 pet: 2 months

Single family home with more than 1 pet OR family members with allergies: 20-45 days

If you have not been changing them regularly, then it might take awhile before you figure out exactly how often you need to change it in your home. Some homes may create more dust than others. For example, a new home has a lot more dust circulating, that may be clog up the filter a little quicker than an older home.

Besides improving air quality, another reason to continually change them is it can help extend the life of your HVAC system. When the dirty air is circulating in your home, it creates a buildup within the system, and it then takes more power for the system to run.  

For more information, visit: https://www.betterhomeguides.com/home-improvement/how-often-to-change-air-filter-in-homes/  

Tarping Services

8/6/2020 (Permalink)

Tarping is a service that many people do not think about until they need it, and you may not know who to call when that time comes. When a storm or disaster strikes, SERVPRO of Marion, Adair and Russell Counties has your back. We are here to respond 24/7, and are able to handle all of your issues and needs. We implemented this service once we noticed a lack of availability in the community. Being in the water business, we know that the longer the damage sits, the worse it gets. It is important to stop the damage from getting worse as soon as you find it. With our business already being open 24/7, we realized this is a perfect service to offer our customers, and that it could really help minimize their damage when a disaster or storm strikes the area.

When tarping services are needed, you may not know the extent of the damage quite yet, or how you will want to proceed at the time. We want our customers to know that if they call us, they are not obligated to use our services throughout the rest of the job. We are Here to Help in any capacity needed, including JUST tarping up your home or building.

Give us a call for more information! 

August - Theme of the Month

8/5/2020 (Permalink)

August - Theme of the Month

During August, SERVPRO of Marion, Adair and Russell Counties are focusing on our students returning to school this month, and what you can do to ease the stress of the unknowns. With many options being available this school year, families are faced with making many choices on where their children will be learning. To help prepare for going to school in person, the CDC has put out many tips and guidelines on what you can do before sending your children back to school to help make the transition as smooth as possible.

CDC Tips:

  • Find out how drinks will be provided to students during the day, and invest in water bottles for your children to use
  • Practice proper hand washing techniques with all family members at home, and stress the importance of regular hand washing when not at home
  • Checking your children’s temperature each morning for signs of a fever or sickness
  • Make sure to have extra face masks available for each student in your home

Click here for the full CDC list of tips and guidelines.

Throughout the COVID-19/Corona Virus outbreak, SERVPRO of Marion, Adair and Russell Counties has continually provided sanitizing and cleanings to many local schools, daycares, homes, businesses and more. When it comes to back to school, our cleanings can include any part of the buildings or contents, including: classrooms, restrooms, buses, gyms, playground equipment, walls and more. Learn more about our process and how we process COVID Cleanings here. 

Fire Extinguisher Usage - P.A.S.S.

7/28/2020 (Permalink)

Your business is your livelihood and is a particularly important part of your life. While you are the most invested in your business, there will be times where you cannot be there every second. Emergencies tend to happen when you least expect them to, so it is important to be prepared, especially when you are not there. There are some very simple ways to prepare, like post your fire escape route throughout your building, and have employees memorize it. It is also important to have emergency phone numbers available in case anything happens. Another important way you can prepare is by having multiple fire extinguishers available around the building, along with having employees know how to use them.

Each extinguisher may have slightly different directions, but if you remember PASS, it can help you greatly in an emergency!

  • PULL the pin out of the extinguisher.
  • AIM the nozzle on the hose at the base of the fire, while continuing to keep a safe distance away from smoke and flames.
  • SQUEEZE the lever to begin to discharge the fire extinguisher agent.
  • SWEEP the nozzle or hose from side to side at the base until the fire has been extinguished. Even after it is out, continue around the fire, and make sure all sides are completely out before putting the extinguisher away.

After the fire has been put out, there will typically be a mess left behind of smoke, soot and fire extinguisher agent. For cleanup, make sure to PASS the job to a professional to take care of from here. SERVPRO of Marion, Adair and Russell Counties are trained to handle just this situation. We are able to handle not only the extinguisher agent, but also help clean up from the fire, soot, and smoke the fire may have caused. If the fire department also made a visit to the site, we can also help with any water damage that may have occurred.   

Commercial Water Damage

7/6/2020 (Permalink)

COMMERCIAL WATER DAMAGE

While some water issues are small and do not seem like a big deal, it is important for your business to be vigilant and take care of any issues you notice very quickly. While a pipe leaking a few drops a day may not seem to not cause any problems, those drops could easily build up over time and cause major mold issues. The leak can also signal a weakening pipe, which could then cause a busted pipe over time.

No matter what the situation is, SERVPRO of Marion, Adair, and Russell Counties, Kentucky can help make it “Like it never even happened.” Give us a call for more information and to get an appointment time. You will be asked to provide some basic information when you call, which includes:

The business name, address, contact name and number, insurance information (if applicable), square footage of damaged area, what caused the damage, has the source been fixed, is there any standing water, and is there electricity available onsite.

Having as much of this information as possible is key in quickly and efficiently moving the job along.

Survey Shows Significant Need for Certified: SERVPRO Cleaned Program

6/16/2020 (Permalink)

Orange and Green Certified: SERVPRO Cleaned logo, shaped like a shield Is your business Certified: SERVPRO Cleaned?

All else being equal (price, quality, etc.), 64% of customers say they will choose a location with signage stating that it's been professionally cleaned over one that doesn't. 

As the economy reopens, everyone is ready to get back to business. We're well aware that getting customers back through your door relies on their confidence that you've proved them the safest environment possible. Many of our local business owner's have found themselves ill-equipped or too busy to properly disinfect their brick and mortar locations.

All over the nation, they've called in SERVPRO to help! As the leading cleaning company in the industry, we answered this call with Certified: SERVPRO Cleaned. This three step process provides your business with a personalized cleaning and disinfectant plan and your customers with the confidence that you care. 

Where has SERVPRO offered COVID-19 related services? You can actually find media coverage about us, and the work we're doing for our communities, in almost every state! That includes right here at home. We've cleaned pharmacies, daycare facilities, retail stores, apartment buildings, funeral homes, churches and factories just to name a few!

Call Kirstin today for your FREE consultation.

270-360-0448

Commercial Fire Damage: What Happens Now?

6/15/2020 (Permalink)

Your business is your livelihood and likely your biggest investment. If you experience a fire; you want to know you're in good hands. Our highly trained technicians, cutting edge technology and proven protocols will have you welcoming clients back "Like it never even happened."

Why Can't I Clean it up Myself?

While you could clean up the damage yourself, our crews are trained and experienced and our products are specially made for this kind of residue and odor. 

Our crews have experience in contents cleaning, structural cleaning and repair and pack out. We can even process important documents. While not everything can always be restored to preloss condition, but you'd be surprised at what we can save! 

Beyond structural damage itself is the water damage from putting the fire out and the smoke damage that's likely present.

How are Water and Smoke Damage Cleaned Up?

If the area is wet from putting the fire out or exposure to the elements due to a hole in the roof or outside wall, etc. it may need to be tarped and drying equipment may need to be placed to avoid organic growth occurring in that area. 

Smoke can leave odor and residue throughout your home and on your belongings. Our crew is trained and experienced in cleaning smoke damage to your structure or contents and our products are specially formulated to handle the job. If contents or structural elements can not be restored to preloss condition, there is also the possibility of having them replaced.

Our crews are even skilled in re-building from the ground up and can handle reconstruction as well. Getting back to business after a fire is a detailed process with many facets. Instead of communicating back and forth with multiple contractors (roofer, plumber, drywall, painter), let us handle that for you while you plan your Grand Re-Opening! 

We're always "Here to Help"! Call us today at 270-402-8170

Staying Safe from Kentucky Storms this Summer.

6/15/2020 (Permalink)

Spring and Summer in Kentucky can bring heavy rains, lightening, high winds and even the occasional tornado. Knowing what to do when these things occur can give your family and your property the best chance at emergency unharmed. 

Before The Storm

It's a good idea to have a plan, a designated safe spot and an emergency kit prepared before a storm ever strikes. 

  • Know safety precautions for any possible circumstances, have a plan in place and make sure everyone in the house knows what that plan is and how to follow it. 
  • Assign a designated safe room for strong storms and possible tornadoes. Whether it's in the basement or an interior room with no windows, everyone should know where to go so they can get there quickly.
  • Have an emergency kit prepared. This should contain things like a flashlight, first-aid kit, weather radio, extra batteries and a battery powered phone charger. Make sure it's kept in a designated location and that everyone knows where to find it quickly. 

During a Storm

  • Get everyone to your designated safe place as soon as possible and stay there until the storm is over.
  • Turn on your weather radio (from your emergency kit) and stay alert. Pay attention to develops and warnings. 
  • If you get caught out in your vehicle or live in a mobile home, leave your car or home, find a low-lying ditch (where it won't flood) and lay as flat as possible until the storm passes.

After a Storm

  • Stay away from downed power lines and any standing water or metal objects located near downed lines. 
  • Vacate and do not re-enter any buildings that have sustained structural damage.
  • Turn off the meter if you smell gas. 
  • Check on neighbors. Especially those who are disabled or elderly.
  • Never swim in, wade through or drive through flood waters. 

If your home sustains storm damage; we'll be there for you. Call us at 270-402-8170 for your FREE consultation. 

Does My Homeowner's Insurance Cover My Water Damage?

6/15/2020 (Permalink)

Homeowner's Insurance protects your home (and biggest investment) when life throws you a curve ball. But, there are limitations and exclusions. It's important to know what's in your policy. The following explanations are not exhaustive, but based on a typical policy. 

Roof

Any damage determined to be caused by a weather event, such as weight from snow is typically covered. However, if the cause of a roof collapse is determined to be neglect...that's probably not covered.

Plumbing and Appliances

Water damage from a "sudden burst or blockage," may be covered on your policy. This includes: water heater issues, faucets, HVAC units and supply lines. 

Fire Related Water Damage

If you experience a fire, the sprinklers will activate and/or the fire department will use water to extinguish it. The water damage resulting from extinguishing a fire is typically covered.

Malicious Activity

Water damage due to vandalism or the intentional causation of damage from someone unauthorized to be in your residence, is typically covered. 

What Doesn't it Cover?

Typically homeowner's insurance doesn't cover outside water, sewage water or issues due to neglected plumbing. There are ways to help avoid the possibility of an uncovered water damage. FEMA offers flood insurance in some areas and most insurance policies can provide riders that will help cover sewage water. 

My Business is Quite Large...Can a Local Company Meet My Needs?!

6/12/2020 (Permalink)

Two SERVPRO work vehicles, parked facing each other Whatever your business need.. we've got you covered!

YES!

Each SERVPRO Franchise is independently owned and operated; so you get a local (most likely family-owned) business....but with the backup of a nationwide brand and franchise network. 

With highly trained technicians, an extensive equipment inventory and access to reinforement by surrounding franchises and Disaster Response Teams; there's no job too big for SERVPRO of Marion, Adair & Russell Counties!

We're Uniquely Equipped to Handle Large Commercial Losses. Here's How:

We're in your neighborhood, our technicians are treated fairly and highly trained, and we're locally owned with nationwide resources.

We're In Your Neighborhood.

We know our local businesses keep our Kentucky communities running. Our team members live in the communities they work in. They're invested and close by in case of an emergency. Our stability as a restoration partner is crucial to the successful resolution of your current crisis and helps minimize the damage that occurs in between the time of your loss and the time we arrive.

Our People Make Our Difference

We're a family here! We believe in our people and invest in them everyday. That allows us to deliver a fully-trained and equipped crew to you quickly. Speed in emergency response is key. We arrive promptly and get you back to life.

Locally Owned with Nationwide Resources

We invest in a vast inventory of commercial-grade equipment to support our crews and mitigate your loss the right way. We never cut corners or use less than ideal equipment. From thermal hydrometers to trailer mounted desiccants...if you need it...we have it! Our teams even respond to national weather emergencies and save entire towns! 

SERVPRO of Marion, Adair & Russell Counties is always at the ready to assist our local businesses with their fire, water and mold needs.

Schedule a FREE consultation today and ask how we can protect you BEFORE disaster even strikes. We're Always Here to Help! 270-402-8170.

Ask Clint: What's it Like to Respond to a Storm?

6/12/2020 (Permalink)

Male SERVPRO employee in a black hat Meet Clint and find out what it's like to respond to a National Disaster!

We sat down with our Production Manager to ask him what it's like to respond when a catastrophic weather emergency causes damage to a town. 

You love to travel on "storm". Why?

Clint: Well, unfortunately, natural disasters do happen and it's just nice to be able to be able to go into an area that's just had a tornado or a flood or something and help these people get their lives back together. 

What's it like when you first arrive?

Clint: When we first arrive on the scene, it's crazy. We usually have a few different SERVPRO franchises there and the streets are just full of green vehicles. It reminds you how large our network actually is. It's just craziness though. There's so many people to help and you want to get to all of them as quickly as possible.

What Makes SERVPRO uniquely able to handle large losses like that?

Clint: The urgency that we live by certainly. When someone experiences an event like that or even a water or fire loss that's not part of a massive situation; you have to get in there quick. You want to minimize the damage as much as possible. Beyond that, our processes and quality control measures ensure that we can handle large jobs or multiple jobs and stay organized and on track. 

You don't have to experience this kind of damage to need a pro. If you have water, fire or mold damage to your home... call us today. We'll be glad to help! 270-402-8170

Why Can't I Clean Up My Own Water Damage?

6/12/2020 (Permalink)

Flooded Hallway Water in the pool is a good thing...in the hallway...not so much.

Equipped with towels or shop-vacs, you can remove visible water. However, water migrates to dry areas, so there could be issues looming behind your baseboards or drywall or underneath your flooring. Our team arrives and not only addresses any visible water but also addresses hidden moisture that causes extensive water damage in Kentucky without proper mitigation. Untreated moisture can cause mold quickly. 

Water always takes the path of least resistance. Once water escapes its container, it spreads out and hits the walls, structural framing, and nooks and crannies invisible to the naked eye.

When you call our water restoration technicians , we arrive on your property with advanced technology that allows us to facilitate proper drying and moisture detection.

  • We use water extraction tools to remove stagnant water.
  • Moisture meters, thermal imaging cameras, and other devices help us to locate hidden water pockets without removing large amounts of unnecessary structural material.
  • Air movers, fans, and dehumidifiers strategically placed in the water loss zone help amplify dry times.
  • Consistent Monitoring and Record keeping ensure a thorough dry, every time. 

Our skilled technicians use a specialized formula to determine the right equipment to use to facilitate drying most efficiently. Once everything is dry, the team uses EPA-registered cleaning agents to disinfect, inhibit microbial growth, and prevent foul odors.

If you find yourself under water, call SERVPRO of Marion, Adair & Russell Counties. You can reach our team by calling 270-402-8170; 24 hours a day, 7 days a week.

Commercial Property Damage: Help!

6/10/2020 (Permalink)

Office storage area with fire damage, burned shelving and contents When the office and several condos at Emerald Isle experienced a fire, we rushed in to help get them back in preloss condition.

What Can We Do For You?

Whether it's water cleanup from a busted water heater, a flooded bathroom due to a sewage backup or restoration and reconstruction after a fire; you want to call the best restoration company to get you back to business. 

A closed business means loss of time and money for you and an inconvenience for your employees and customers. We're highly aware of this and operate on a 1-4-8 rule. 

Quick Response

1- Within one hour of your call (even after hours), someone will contact you to arrange service. 

4- Within four hours, someone will be on-site to assist you.

8- Within eight hours you'll have a scope of work and mitigation plan. 

Highly Trained Staff

Our crews complete extensive new-hire training, hold multiple certifications and have years of experience in water, fire and mold cleanup. Post hire, our crews are offered personal development opportunities and participate in continuing education courses regularly. Our people truly make the difference in getting you back to business quickly!

Advanced Technology

From moisture meters and hydrothermal cameras to air movers, drying mats, Esporta systems, air scrubbers, specially formulated solutions and even trailer-mounted desiccants; SERVPRO of Marion, Adair & Russell provides you with top notch equipment and products to ensure efficiency and a thorough clean. 

There's no job too big or too small. Here in Kentucky we've seen it all and we've done it all. If you've experienced water, fire or sewer damage, or suspect you may have mold, give us a call today!

270-402-8170

Protect Your Business From Disaster for FREE!

6/10/2020 (Permalink)

SERVPRO employees with the tagline "Always Here to Help" With our Ready Plan App, you can take your emergency information with you anywhere and control who has access to it.

Did you know that only around 50% of businesses will reopen following a disaster? That's a scary statistic for our local business owners. But you don't have to become part of it. You can protect your business today before a disaster even happens. 

And the best part? It's quick, easy and FREE!

How is this possible? With an Emergency Ready Profile from your SERVPRO of Marion, Adair & Russell Counties!

When you run a business; time is money. Having all of your emergency information compiled in both paper form and on an app (that you control access to) can save you precious moments in an emergency and help lessen the severity of damage that occurs before crews are on the scene. 

Out of town when a pipe bursts? You'll have the exact location of the water shut off, complete with pictures, at your fingertips to instruct anyone necessary how to get it shut off quickly. 

This service is essential for even those businesses that already have a contingency plan. We can load your own information into the password controlled app for you. Once your documents are on the app, they're protected if you're paperwork burns in a fire or succumbs to water damage. 

To schedule your FREE Emergency Readiness Profile today call or e-mail Kirstin today at:

270-360-0448 or kgoff@SERVPRO10020.com 

Protect You Home from Summertime Storm Damage with these Easy Tips

6/10/2020 (Permalink)

Nighttime storm with a lightening strike over several houses Storms can be beautiful; but they can also cause major damage.

Summertime is a time for grilling, swimming, kayaking, hiking and otherwise enjoying the bounty of activities that we're blessed with here in Kentucky. But, it can also be a time for strong storms that can cause property damage to your home. What can you do to protect your home before a summer storm strikes?

Clean Gutters

Regularly inspect gutters for leaves, dirt and other debris that can cause clogging. If water can't drain properly off your roof, it may find other ways in like cracks in shingles or flashing. 

Inspect and Maintain your Roof

Your roof should be inspected annually and any issues found should be resolved as soon as possible. During a storm, broken or degraded shingles or compromised flashing can allow water to seep into your home. This could cause, not only water damage now, but mold shortly after. 

Don't Neglect your Yard

Stay mindful of diseased, weak, dead and hollow trees. These may not be able to withstand the winds of a strong storm and could smash into your house or cause other damage as they fall. Another thing to watch for outside, is the slope of your landscaping. Landscaping should gently guide water away from your house instead of sloping towards your foundation. That's an easy invitation for outside water to seep in. 

Check your Foundation

Speaking of outside water, a cracked foundation is a great place for water damage to start. You should check your foundation routinely for gaps or cracks and remedy them as soon as possible. Outside water is generally not covered on homeowner's insurance and, like all water damage, can cause mold if left untreated. 

Inspect Window and Door Seals

Not only can faulty door and window seals lead to an increase in utility costs and leave you vulnerable to unwanted visitors like ants; they can also set your home up for water damage. During a storm or flood, water can seep in under improperly sealed doors or around windows and cause damage to drywall, flooring and contents. These should be inspected frequently and repaired as necessary. 

Whether it's water, fire or mold; damage to your home can be inconvenient and stressful. Don't try to handle it yourself. Let our highly-trained technicians ease your burden and get you back to your life. Call us today for a FREE consultation.

270-402-8170

Storm Damage Restoration

6/9/2020 (Permalink)

Split screen image of a storm damaged basement before and after mitigation When this basement flooded, we were able to respond quickly and get our neighbors back to their lives!

When a storm hits your Kentucky home, it can be a chaotic and stressful time. But, we're here to help! From boarding up windows and roofs to packing out fire damaged contents and even completely rebuilding your home....we're always here when you need us. Always have been and always will be. 

Our services

Board up

From hail damage to collapsed roofs and lightening strikes, we've seen it all. Whether you need the roof tarped or the windows or doors boarded up.. we do that. 

Structural

Water or fire damage to drywall, flooring, contents and other materials in your home can cause many more problems if left untreated. Why risk it? We always try to mitigate the damage first to save you time and money. However, if that's not possible, we're also experienced in reconstruction.

Water

Spring and Summer can bring a lot of rain in Kentucky and we're no strangers to flooding here. Water mitigation is our primary business and our IICRC certified teams can have you back to your life in no time. 

Fire

Fire mitigation is another common area that we're highly experienced in. Whether it's from a lightening strike to the roof or something else, we can pack out and clean damaged contents, mitigate structural damage or even perform a total rebuild of your home. 

Clean up/pack out

Have a rental property that's been abandoned and suffered damage? Or a basement that was being used for storage and is now flooded? Don't worry. Our crews can remove those contents and get your space cleaned up "Like it never even happened."

Contents

From wet documents, books and other paper items to clothes, furniture, toys and sentimental items, if it can be restored to preloss condition we do that too. 

For more information on our services please visit our storm damage services page at: https://www.SERVPROmarionadairrussellcounties.com/building-services or give us a call at 270-402-8170!

Is Your Business Ready for the Public Again Amid Covid-19?

6/9/2020 (Permalink)

Green and Orange shield logo with the inscription "Certified: SERVPRO Clean" With Certified: SERVPRO Clean, you get the full weight of the SERVPRO name and the highest standard in clean. Your customers get peace of mind.

As our economy began to reopen, many of our local business owners found themselves in need of support when it comes to doing everything they can to protect their employees and the public. We heard your worry and we've answered the call.

 We've always been IICRC AMRT certified to remediate biohazard elements like viruses; and we've been on the frontlines with you from the beginning of COVID-19. We've cleaned and disinfected churches, factories, apartment complexes, pharmacies, retail stores and more.

 But we all know that COVID-19 has changed the meaning of clean. People are anxious to frequent businesses they love, but they're also apprehensive. That's why we've developed a three step program that provides your business with a personalized cleaning and maintenance plan and your customers with the confidence to come back!

CONSULT

A tailored cleaning program to meet your needs.

  • We will assign you a Cleaning Protocol Specialist who understands your business.
  • Programs are based on a range of factors: type of industry, business type, size of space, amount of high frequency touch points, foot traffic and congestion points.

CLEAN

Proactive and COVID-19 emergency response cleaning program.

  • Trained and experienced in biohazard cleaning and decontamination for porous and non-porous surfaces - always adhering to the highest standards set by the CDC.
  • EPA-approved products, including our proprietary cleaning agent SERVPROXIDE, a hospital-grade disinfectant that is NSF certified for direct food contact surface use.

CERTIFY

A commitment to clean for your employees and consumers. 

  • Leverage SERVPRO's trusted brand to reassure your customers and employees that you are taking the steps needed to keep your space at the highest level of clean.
  • Communication touchpoints include a Certified: SERVPRO Cleaned window emblem, signage, marks for your digital footprint and more. 

Have more questions? Ready for your FREE consultation? Call us today! 270-402-8170

I've Got Water Damage! Now What?!

6/9/2020 (Permalink)

SERVPRO technician using a moisture detector to determine dryness Our technicians are highly trained and experienced in water damage and work with cutting edge tools.

Kentucky is a beautiful state; but we also see our fair share of heavy rain and flooding.This is especially true in the Spring and Summer. If you find yourself with water damage... stay calm and call us! We're aware that your home or business is your biggest investment and property damage can mean anything from inconvenience to lost time and money. So how can we keep your flood damage from becoming a bigger problem?

Initial Inspection/Quote

Prior to beginning work, the source of the water must be stopped. Once that's taken care of, a highly trained member of our Production team will perform an initial consultation and provide you an estimated quote. They can help you determine whether your damage will exceed your deductible or not, if you're unsure whether to file a claim with your insurance.

Estimates and Insurance

Once a scope of work has been determined, we will work closely with your insurance company to determine coverage limits, estimates, etc. so that there aren't any surprise charges for you when we're done. 

Water Removal/Extraction

Our highly trained technicians will begin the water removal process almost immediately. Depending on the amount of water, we may use powerful submersible pumps in addition to industrial strength, wet/dry vacuums. Removing most of the water helps reduce drying time and helps prevent secondary water damage and mold and bacterial growth. Carpet and padding will also be inspected to determine whether to dry or replace it. 

Drying in Place

With highly trained technicians and cutting edge equipment; it's always our first plan of action to restore vs. replace if possible. Depending on the material and situation, you may see our team use equipment like: 

  • Moisture detectors, hydrometers, and other meters measure the extent of moisture saturation.
  • Infrared cameras may be used to find “hidden” water behind walls and ceilings.
  • Submersible and gas-powered pumps are used for continuous pumping of high-level water.
  • Truck-mounted and portable extraction units perform efficient water removal.

Reconstruction 

When mitigating damage isn't possible, we're equipped to reconstruct your structure as well.Drywall, hardwood, tile, carpet, painting and even completely rebuilding your home... we've done it. 

For more information on how we can handle your property damage from beginning to end, give us a call at 270-402-8170.

Build Confidence in Your Business by Becoming Certified: SERVPRO Cleaned!

6/8/2020 (Permalink)

COVID- 19 has redefined what it means for your business to be clean. Our world is changing everyday and our Kentucky citizens are still unsure what to expect as things continue to evolve. However, one thing we can all agree on, is that we feel better knowing our local businesses are doing all they can to protect us. 

As things began to re-open, a call went out from our local business owners.... and WE answered! Many of our local businesses found themselves ill equipped or overwhelmed when it comes to proper, CDC standard protocols for cleaning and application of disinfectants. 

To help support our local businesses when you need us most; we've developed the Certified: SERVPRO Cleaned program. 

This three step program provides your business and your customers with the full knowledge and confidence that you're getting the best process out there. We provide your business with a personalized cleaning and disinfectant plan and we'll be with you from initial visit through maintenance visits and beyond. You'll also receive signage to let your employees, customers and passerby know that you've taken every precaution possible to protect them during these uncertain times. 

To schedule a FREE consultation for your business, give us a call today at 270-402-8170. We always have been and always will be, "Here to Help"!

When a Storm Damages Your Home or Business: We're Ready to Respond Quickly.

6/8/2020 (Permalink)

Damaged Basement Due to Storm Water Before and After When this basement was damaged by storm waters, your local SERVPRO technicians rushed to the rescue and saved the day!

Call the Experienced Pros

When your home or business has been damaged by a storm, don't trust your biggest investment to just anyone. Here at SERVPRO of Marion, Adair & Russell Counties, restoring storm- and flood-damaged properties is the cornerstone of our business.

Our highly trained professionals use specialized equipment and advanced training to quickly restore your property to pre-storm condition. Whether your property is here in our coverage area in Kentucky, or in another state, we specialize in mobilizing quickly and mitigating your damage so you can get back to life. 

Our crews have extensive experience here in Kentucky and have traveled many times to aid people in places like Chicago, North Carolina and Nashville. We are dedicated to responding immediately, which helps to minimize secondary damage. Life and property damage are sometimes unexpected but you'll always know what to expect from us! When you call; we come. We strive to provide fast and efficient service that takes your storm damage from a mess to a memory. We're "Faster to any disaster"! 

When Your Home is Damaged by Water: Call the Pros!

6/8/2020 (Permalink)

Here at your local SERVPRO of Marion, Adair & Russell Counties, we believe in our people! They not only receive extensive training upon joining our family; they receive continuing education for the duration of their careers with us. We aim to stay on the cutting edge of new protocols, procedures and equipment and our people are the super power that make those run!

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, rest assured our staff is equipped with the knowledge to restore your property. Our training program includes the following:

  • IICRC Training
  • Employee Certification Training
  • Initial Franchise Training
  • e-Learnings
  • Continuing Education Classes

IICRC Training and Certification

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation

E-Learning

All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

We offer both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)

Innovation and Experience

4/20/2020 (Permalink)

We don’t do “cleanup”. We do mitigation.

Mitigation (noun): the action of reducing the severity, seriousness, or painfulness of something.

When it comes to water damage, timing is essential. That’s why we’re available 24/7/365; to ensure that we’re able to restore as much of your property as possible. Our system is focused on restoring rather than replacing. This saves YOU time and money.

Our processes are innovative, tested and efficient. SERVPRO of Marion, Adair & Russell Counties understands that you want your home back in top shape as soon as possible. We, not only strive to give you that, but we strive to keep you and your insurance company (if applicable) well informed throughout the entire process. We have working relationships with our local agents and adjusters and are familiar with the processes of those agencies.

This allows us to guide you through something that you may not have encountered before. Home water or fire losses are stressful and navigating that project by yourself can be costly and overwhelming. We always aim to ease your stress.

Call us today if you have any questions, we can help you with! 270-402-8170

What Happens if I Have a Fire in My Home or Business?!

4/20/2020 (Permalink)

Remediation of a fire is a multi-step process. These steps will give you a basic idea of the general protocol that we use to put your home or business back in order.

Step 1: Emergency Contact

The restoration process begins the moment you call SERVPRO of Marion, Adair & Russell Counties. Our team member will ask a series of questions regarding the fire damage event that will help us dispatch your assigned crew with the appropriate equipment and resources.

Step 2: Inspection and Fire Damage Assessment

Our Professionals will carefully inspect and test adjoining rooms of your property to determine the extent of the fire, smoke, and soot damage. This step is crucial to developing a plan of action.

Step 3: Immediate Board-Up and Roof-Tarp Service

Fire damage can often compromise windows, walls, and roofs. To maintain security and to protect against further damage, we can board up missing windows and walls and place tarps on damaged roofs.

Step 4: Water Removal and Drying (if water damage is present)

Water damage is almost always present when a fire required extinguishing with hoses. The water removal process begins almost immediately and removes the majority of the water. They will then use dehumidifiers and air movers to remove the remaining water and complete the drying process.

Step 5: Removal of Smoke and Soot from All Surfaces

We use specialized equipment and techniques to remove smoke and soot from ceilings, walls, and other surfaces.

Step 6: Cleaning and Sanitizing

We will clean all of the restorable items and structures that were damaged by the fire. We use a variety of cleaning techniques to restore your belongings to pre-fire condition. Odors are removed using industrial air scrubbers and fogging equipment.

Step 7: Restoration

Restoration is the final step—getting your home or business to its pre-fire condition. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business. Even in the case of a total loss; we can rebuild for you.

A fire in your home or business is scary. Don’t go it alone. We’re here for you from start to finish. Call us today to learn more about the services we offer. 270-402-8170

SERVPRO On-Demand During COVID-19

4/13/2020 (Permalink)

Always Here to Help

Here at SERVPRO of Marion, Adair & Russell Counties, “Here to Help” is more than just a slogan that we use. Our customers call us in some of the most chaotic and stressful circumstances of their lives, and we strive each time to relieve your stress and put your home back in order as quickly as possible.

During COVID-19

Your water heater doesn’t realize there’s a world-wide pandemic happening and therefore, we still have fire and water emergencies every day. We realize this is an especially difficult time for these things to happen and we’re working diligently to continuously evolve how we operate; to better serve you during this time.

Thus, the birth of SERVPRO On-Demand! During #Healthyathome and the duration of the COVID-19 pandemic, we are proud to offer you virtual consultations!

When Can I Use SERVPRO On-Demand?

  • If you aren’t sure that work actually needs to be performed
  • If you aren’t sure if it’s an emergency or something that can wait
  • If you aren’t sure whether your claim would meet or exceed your deductible and would like someone to take a look before you consider filling a claim.
  • If you need someone to come out but would rather do the initial consultation virtually to limit in-person visits to your home.

How Does It Work?

It’s easy! You simply call our office at 270-402-8170 and let them know you’d like to make a virtual consultation appointment. We’ll then schedule you for an appointment, just like normal. The only difference is that the appointment will take place over Facetime, Google Duo or Zoom. Whichever you prefer!

What sets SERVPRO Apart?

3/31/2020 (Permalink)

Professionally Trained Technicians

  • IICRC Training
  • Employee Certification Training
  • Initial Franchise Training
  • e-Learnings
  • Continuing Education Classes

Online Learning

All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education

SERVPRO of Marion, Adair & Russell Counties offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)

SERVPRO and Your Business

3/31/2020 (Permalink)

Available 24 hours a day and seven days a week, SERVPRO responds quickly to your Lebanon business’s emergencies. No commercial project is too big, because we have access to the resources of a nationwide network of 1,700 Franchises.

  • Small Office Buildings
  • Large Office/High-Rise Office Buildings
  • Apartment Buildings
  • Restaurants
  • Hotel/Motels
  • Small Retail Stores
  • Large Retail/Big-Box Stores
  • High-Rise Residential
  • Manufacturing & Industrial
  • Government/Military

From a fire, water damage, or mold remediation to deep cleaning and application of disinfectant. There's no job too big or too small for us to handle! We're #alwaysheretohelp

SERVPRO and COVID-19

3/31/2020 (Permalink)

SERVPRO franchise professionals are uniquely prepared during this unprecedented time to clean and disinfect your home or business according to the protocols set forth by the CDC. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis. Our professionals are trained to perform a proactive cleanup that involves facility or structure cleaning and disinfection. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of waste.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

    • Kitchen/Food Areas
    • Bathrooms
    • Schools/Classrooms
    • Offices
    • Retail Spaces
    • Water Fountains
    • Shelving/Racks
    • Sales Counters
    • Carpets and Rugs
    • Stair Handrails
    • Elevator Cars
    • Playground Equipment
    • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

We Are Cleaning Experts!

3/31/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today –

 SERVPRO of Marion, Adair & Russell Counties.

270-402-8170

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

Fire, Smoke and Soot Restoration Services

2/18/2020 (Permalink)

SERVPRO can clean the soot on these walls and ceiling "Like it never even happened." This fire/soot damage just shows the unfortunate outcome of a fire.

Structural Cleaning - After a smoke or fire damage, ceilings,walls,woodwork, carpet and floors will often need a tough cleaning. Your experienced local SERVPRO of Marion, Adair and Russell Counties will pretest to determine the extent of damage, and then use the specific equipment and cleaning products required to clean and protect the different types of surfaces found in your structure. Depending on the amount of soot, your local SERVPRO of Marion, Adair and Russell Counties Professional may even be able to reduce the cost of recovery by cleaning lighter soot deposits found on some surfaces, eliminating the expense incurred with repainting or refinishing. In other cases, SERVPRO of Marion, Adair and Russell Counties will clean to "prepare for painting." This process deodorizes and ensures the new paint will adhere properly to the surface. 

Water Leaks & What to Do!

2/18/2020 (Permalink)

There are many things that can cause a water leak in your home. Here are a few examples and tips. Keep in mind your local SERVPRO of Marion, Adair and Russell Counties is always here to help. Bathrooms typically endure the most water damage and should be checked often. Look under sinks, behind and around toilets, and on the ceilings. Install an exhaust fan if you do not have one to help keep your humidity low. Appliance leaks are usually coming from a clean water source. When a sink, dishwasher, refrigerator or hot water heater springs a leak there is no reason to panic as long as you act quickly. Shut off the water source then clean and dry the area, mold begins to grow within 24-48 hours. If the leak is large you will want to call your local SERVPRO of Marion, Adair and Russell Counties to have the proper equipment placed to dry the area more effectively. SERVPRO wants you to stay on top of the moisture and flooding in your home to protect yourself and your family against the health issues that can come from water damage.

Clogged Dryer Exhaust Ducts: A Common Cause of House Fires

12/3/2019 (Permalink)

Most of us don’t think about maintenance on our clothes dryers, but we should! The U.S. Fire Administration reports that every year there are thousands of home fires started by clothes dryers. Lint and debris can build up in your dryer vent, reducing air flow to the dryer, backing up dryer exhaust gases, which can result in a fire hazard. It is recommended you have your dryer exhaust system cleaned at least twice a year.

How to tell if you dryer vent is clogged

  • Normal drying cycle is not drying clothes
  • If it takes more than 40 minutes to dry a load of clothes
  • Clothes smell musty after normal cycle
  • Clothes are hotter at the end of the cycle
  • Large amount of lint accumulates in the lint trap
  • Your laundry area is more humid
  • Burnt smell in your laundry room
  • Outside dryer vent cover is not lifting

What you can do to reduce the risk

  • Clean your lint filter after each load of clothes
  • Use dryer sheet and fabric softener sparingly
  • Remove the back of the dryer to vacuum out lint that is trapped
  • Keep area around dryer free of dust and debris
  • The duct line that vents outside should be as short as possible

There are tips online on how to clean you dryer vent system, but it is recommended you hire a professional. In addition to the reduced threat of fire, a cleaning can pay for itself in less than a year through the improved efficiency with less drying time required.

SERVPRO of Marion, Adair & Russell Counties is here for you should you do have a loss from a dryer vent fire. Please call 270-402-8170 for help.

"A Fire Won't Happen to Me!"

12/3/2019 (Permalink)

We all feel like it won't happen to us; but it can. Our team here at SERVPRO of Marion, Adair & Russell Counties knows that all to well. We handle multiple fire related losses each year.

How Common Are Fires?

1. U.S. fire departments respond to a call about every 88 seconds!

2. Between 2012 and 2016, there were 355, 400 house fires that resulted in 11,670 civilian injuries, 2,560 civilian deaths and $6.5 billion in direct damages. 

3. On average, seven people per day die in U.S. home fires. 

What Are the Causes?

Cooking incidents and smoking inside the home have been the most common causes of home fires in recent years. Heating equipment, such as portable heaters, are another common contributor to house fires. 

How Do I Protect My Family?

1. Assess your home for possible fire hazards and repair or remove them. 

2. Teach all children fire safety.

3. Have a fire safety plan in place. Make sure every family member knows the plan and PRACTICE it!

A home fire is something that we hope you and your family never experience. But, if you do, we're always here to help!

Already experienced a fire loss? Call us today (270) 402-8170 and we'll get started turning your mess into a memory right away!

Water Heater Maintenance

12/3/2019 (Permalink)

When the valve on your water heater fails or the unit springs a leak, you could have gallons of water flooding your home in minutes.

Here are some ways to prevent or mitigate water damage from a failed water heater in your Kentucky home. 

1. Perform Regular Maintenance

In the event you are hearing unusual noises from your water heater, such as popping or thumping, it could be caused by mineral buildup on the inside of the tank or on the element. Cleaning out your water heater to remove mineral sediment is a good idea. Be sure to follow your unit’s manufacturer’s instructions for maintenance regularly to help prevent such a disaster from occurring.

2. Make Needed Repairs

If cleaning out and other maintenance measures don’t stop the problem, and especially if a leaking water heater accompanies the noises, your best bet would be to call a plumbing service to come take a look and a listen in case action is needed. Repairs can often stave off problems.

3. Quick Cleanup

When all preventive measures fail and a broken water heater floods your home, it is imperative to stop the leak as quickly as possible by shutting off the water supply. The next most crucial step is removing the water and mitigating the damage water can cause to your home. 

The mess and damage can feel overwhelming. We cover Marion, Adair, Russell, Washington, Casey and South Nelson Counties to come as soon as possible and help with the cleanup process. They will use powerful extraction equipment to remove as much water as possible and then assess the damage and help with the salvage and repair process. A broken or heavily leaking water heater can be intimidating but with help, you will see your way through.

What Happens to Your Contents After a Fire?

12/2/2019 (Permalink)

From furniture to antiques to artwork and appliances, we'll treat your treasures with the care they deserve. While some items can be cleaned on-site, in many cases we'll need to inventory, pack out and transport the contents of your property to our state-of-the-art facility to ensure the best care possible.

Key Issues

  • Contents may need to be cleaned off-site
  • Contents inventory
  • Determine replacement and restoration
  • Pack
  • Ozone treatment
  • Cleaning
  • Odor removal
  • Secure
  • Return

Contents Inventory

  • We arrive on-site and inventory all of your personal belongings.
  • We carefully pack all salvageable items to transport to our secure warehouse and cleaning facility.
  • Items that can't be salvaged are inventoried and discarded.

Restoration

  • Thorough cleaning
  • Proper handling of all electronics
  • Photographs and artwork
  • Fabrics
  • Clothes
  • Memorabilia
  • Antiques
  • Soft goods
  • Dry Cleaning
  • Appliances
  • Surfaces
  • Odor Removal

Fire Prevention Tips to Keep Your Home Safe During Holiday Travel

12/2/2019 (Permalink)

Fire damage can happen at any time of the year, but the use of fireplaces and heaters increases this risk during the winter season. While SERVPRO of Marion, Adair & Russell Counties offers emergency restoration services to help you rebuild after fire damage, observing these tips may prevent the need for fire damage restoration altogether.

Tips for Preventing Fire Damage at Home

Neighborhood Watch

You don’t need to have an active Neighborhood Watch to make sure someone’s looking after your home.

Ask one of your trusted neighbors to be on the lookout while you’re away. This can be very helpful for both preventing fires from breaking out, but also for stopping them before they get too out of hand. Even if you’ve taken precautions before leaving, it doesn’t hurt to have someone do a walk through to double check.

In the worst-case scenario, you’ll at least have someone you trust keeping your home in mind and ready to call the fire department. Their watchfulness can make all the difference in how much fire and smoke damage occurs.

Electricity

There’s a strong likelihood that you’re not going to be using any of your home appliances while traveling.

Unplug them.

It’s always proper fire prevention practice to make sure your appliance chords are in a good shape, that they’re being used to manufacture standards, and that your circuits and extension cords aren’t overloaded.

However, while gone, the simplest remedy is to unplug everything that doesn’t need power. A damaged chord can’t cause you issues if it’s not plugged in.

Also, while you may be somewhere taking in the summer sun and clear skies, a thunderstorm could be happening in your city. You can easily prevent a power surge hitting your house and causing a fire by having little-to-know items connected.

This appliance check also includes your water heater. This is another area of your home which should be checked routinely because damage to electrical lines or faulty valves or vents can lead to a major fire hazard.

Additionally, it’s a wise idea to check your house’s main circuit breaker or box. This is a good habit before leaving for the summer, but also for any time of the year. The main box serves as a defense against electrical surges. So, if you see it’s already burnt out, call a specialist right away.

Safety Systems

There is a wide variety of tech and detection services available to monitor your home while away. These are great whenever you’re away from home, especially if you’re gone for an extended period.

If you know you’re going to be traveling extensively, it could be a great idea to invest in a home security system. Wireless systems like these not only can alert you for when a fire breaks out, but can even be automated to the point of calling the fire department on your behalf. 

Investing in a sprinkler system for your home is an obvious plus against preventing fire damage. Check this system before you leave to make sure that it’s functional. A home security system and a helpful neighbor can only do so much, and it may be your sprinklers which save the day.

Enjoy the Heat

SERVPRO of Marion, Adair & Russell Counties is here for you with emergency restoration services in the unfortunate event that your home has fire or smoke damage. Routine appliance and safety equipment checks should be a part of keeping your home safe during any time of the year. It’s better to check them now, so you can enjoy your summer later.

Fall Fire Safety

10/11/2019 (Permalink)

Firemen fighting a fire Fall fire safety is pivotal to protecting your family!

As summer turns to fall and temperatures begin to drop, most of us will begin to turn on heating units, portable heaters, fireplaces and even maybe an electric blanket. While all of these things are great: they can also be fire hazards. Read on for some simple tips that can keep your family safe!

Time Change= Battery Change

Make it a habit to change out batteries in smoke and carbon monoxide detectors every time you change your clocks with the time changes. 

Central Heat

  • Get your central heating system cleaned, inspected and serviced by a certified HVAC contractor every year before using it.
  • If you have a gas heater, make sure that you have fully functioning carbon monoxide detectors installed in your home.

Space Heater Safety Tips

  • Make sure that any space heaters are surrounded by at least three feet of empty space and aren't touching any other items or fixtures. 
  • Turn space heaters off when you leave the house or go to bed.
  • Avoid storing any combustible items near heaters.

Fireplace Safety Tips

  • Get your chimney inspected each year.
  • Hire a chimney sweep to clean out your chimney every fall.
  • Repair any cracks in fireplaces.
  • Use fireplace screens to keep sparks and fire debris inside the fireplace.
  • Don't ever use gasoline to start a fire in the fireplace.
  • Never leave a fire unattended.
  • Make sure that combustible materials are not stored within three feet of your fireplace.
  • For natural gas fireplaces, get all connections and lines inspected before use each season.
  • Remember that outdoor fireplaces can be just as dangerous as indoor units, and observe all safety precautions when using them.

Fire Safety Tips for Holiday Decorations

  • Do not use candles in jack-o-lanterns. Flashlights are much safer.
  • Make sure that children's costumes are made with fire retardant materials.
  • Use only fire retardant holiday decorations.
  • Verify that all holiday lights and extension cords are in good shape, with no frayed cords or blown bulbs.

Are You Prepared for an Earthquake?

8/30/2019 (Permalink)

Did you know that Kentucky is located near a major seismic zone known as the New Madrid Seismic Zone? 

If an earthquake should happen....would your family be ready? make sure they are with these earthquake preparedness tips. 

  • If you're indoors when an earthquake begins: drop to your hands and knees. Cover your head and neck with your arms. Crawl under a sturdy table or desk if nearby. Hold on to any sturdy furniture until the shaking stops. If a table or desk is not close, crawl next to an interior wall.
  • Create a family emergency communications plan that has an out-of-state contact.
  • Plan where to meet if you get separated.
  • Make a supply kit that includes enough food and water for at least three days, a flashlight, a fire extinguisher, and a whistle.
  • Consider each person’s specific needs, including medication. Have extra batteries and charging devices for phones and other critical equipment. Do not forget the needs of pets and service animals.
  • Consider obtaining an earthquake insurance policy. A standard homeowner’s insurance policy does not cover earthquake damage.
  • Consider making improvements to your building to fix structural issues that could cause your building to collapse during an earthquake.

Five Most Common Causes of Water Damage in Your Home

5/28/2019 (Permalink)

Indoor plumbing and access to clean water are luxuries that we enjoy everyday. These things are wonderful to have and can become such a routine part of life that we don't pay much attention to them...…….until that water is some place it shouldn't be. Below is a list of the five most common causes of water damage in the home. Regular monitoring and maintenance of these systems can help keep your water where it should be and prevent water damage to your home. 

1. Bursting or Leaking Pipes- Blockages or backups in pipes can cause over-pressurization of the pipe and lead to a leak or burst. 

2. Plumbing Problems- These issues can be caused by tree roots, backed up garbage disposals, and ill-fitting or poorly connected joints and hoses. 

3. Basements and Roofs- A leaky roof or structurally compromised basement can invite water damage, flooding and even mold.

4. Appliances- Water supply lines to appliances like refrigerators and dishwashers are another common water damage culprit. These lines can break, leak and/or disconnect and dump significant amounts of water when they do. 

5. Air conditioners- Air conditioners and HVACs that aren't properly cared for can lead to moisture buildup and lead to mold problems. 

How to Prevent Summertime Water Damage to Your Home

5/28/2019 (Permalink)

Your quick response team here at SERVPRO of Marion, Adair & Russell Counties know that summer means fun in the sun; and that often involves water. Water can mean tons of fun outside but you don't want it creeping into your home. While this list is far from comprehensive its a good starting point for keeping the water on the slip-n-slide and out of your basement this summer. 

HVAC units and window units are one of the most common causes of in-home water damage during the summer. These units can sweat, freeze up and/or thaw out and dump water into places it should never be. Window units have a drainage pipe and should be positioned so that the pipe leads the water out the window and not down the wall or into the floor. 

Sprinklers can also be a concern and should never be pointed directly at your home. Excess ground water and run off can seep into foundation cracks or basements and cause damage. 

Excess Rain can also be a concern. While this can't be prevented; it should be monitored. 

Not enough rain, can be a concern as well. Extremely dry soil can be unstable and allow room for pipes to shift and break. 

If you see signs of water damage in or around your home, its essential to call in a professional to prevent further damage. If you suspect water damage to your home give us a call at 270-402-8170. We're always here to help!

Simple Tips to Keep Ahead of Summertime Storms

5/28/2019 (Permalink)

Summertime in Kentucky brings fun, sun and lots of time on the lake but it can also bring some pretty strong storms. Here at SERVPRO of Marion, Adair & Russell Counties we want to make sure you stay prepared for these storms so you can keep your family safe. 

Before the Storm

  • Build an emergency supply kit and make sure you have a communication plan.
  • Unplug any electronic equipment.
  • Secure outdoor objects that could blow away or cause damage.
  • If you are outdoors, get inside a building, home or hard top vehicle. 
  • Shutter windows and secure outside doors. If shutters are not available, close window blinds, shades or curtains.

During the Storm

  • Use your battery-operated NOAA Weather Radio for updates.
  • Avoid contact with corded phones. Cordless/cellular phones are safe to use but it's a good idea to store a battery-operated phone charger in case power is out for a while.
  • Avoid contact with electrical equipment or cords.
  • Stay away from windows and doors.
  • Unplug appliances and electrical items, like computers. Power surges from lightning can cause serious damage.
  • Avoid contact with plumbing. Plumbing and bathroom fixtures can conduct electricity.

After the Storm

  • Never drive through a flooded roadway.
  • Stay away from storm-damaged areas to keep from putting yourself at risk from the effects of severe thunderstorms.
  • Stay away from downed power lines and report them immediately.

Ways to Help a Storm Ravaged Community

5/28/2019 (Permalink)

With hurricane and tornado season approaching, it's a great time to prepare for storms. Whether your area is impacted or somewhere else, we can all band together and put everyone's lives back "Like it never even happened". 

At SERVPRO of Marion, Adair & Russell Counties,  our sense of community extends far beyond just Kentucky. In times of need we have been to many other areas to do our part to help them recover.

These products are easily attainable and always appreciated after a major storm event. 

There's no need to run right out and buy everything listed here. But, if everyone bought even a few, we could all be ready to put our communities back together or help a neighbor!

Non – Perishable Food Items

Manual Can-Openers

Plastic Food Containers

Zip-Lock Bags

Easy Open/Pop-Top Foods

Snack Foods

Bottled Water or Gallons of Water

Healthy Juices

Gatorade

Plastic Service Products (Plates/Cups/Cutlery/Etc.)

Baby Supplies

Diapers/Wipes

Personal Care Items

Infant/Baby Formula

Personal Care

Toothbrushes/Toothpaste

Deodorants/Shampoos/Soaps

Combs/Brushes

Adult Diapers/Depends

Feminine Hygiene Items

First Aid Kits

Antibacterial Wipes of Hand Sanitizer

Shelter Supplies

Tarps/Work Gloves

Batteries/Flashlights

Emergency Candles

Clotheslines/Pins

Plastic Totes w/Lids

Pet Supplies

Food – Cans/Bags

Litter/Collars/Leashes

Household Items

Cleaning Supplies

Mops/Brooms/Dust Pans

Paper Products

Laundry Detergent

Rakes/Shovels

Trash Bags - All Sizes

Any items you collect for donation can be taken to non-profits such as the Red Cross or local groups. Typically these donations are tax deductible. 

Should a weather event impact our area leaving you with any storm damage, water damage, fire damage or mold, give your specially-trained team at SERVPRO of Marion, Adair & Russell Counties a call. We're always just a phone call away at (270) 402-8170. 

Why SERVPRO is the Best Choice for Mitigation of Your Commercial Claim

5/28/2019 (Permalink)

Time becomes a precious commodity when disaster strikes your home or business. Waiting for help is stressful when your reputation and livelihood are on the line. 

Nobody understands a fast response like we do, which is why responding "faster to any size disaster" is more than just a slogan to us.

The Importance of Cleaning Up Quickly

When it’s your belongings or business on the line, time is not a luxury you have regarding disaster cleanup. This is especially true when water damage is present.

It takes mere minutes for water to spread throughout your property, saturating everything in its path. 

The effects of water damage within the first 24 hours include:

  • Drywall beginning to swell and break down
  • Metal surfaces beginning to tarnish
  • Furniture beginning to swell and crack
  • Dyes and inks from cloth and paper items spreading and staining
  • The beginning of a musty odor

Between 48 hours and a week later, you could begin to see:

  • The growth and spreading of mold and mildew
  • Swelling and warping of doors, windows and studs
  • Metal beginning to rust and corrode
  • Paint beginning to blister
  • Wood flooring swelling and warping
  • The possibilities of serious bio-hazard contamination

Water damage that is left unchecked for over a week can lead to a dramatic increase in restoration time and repair/replacement costs, and possibly impact structural safety.

How We’ll Help

We can provide an immediate response to any size disaster! The repair versus replace mentality of our mitigation team can help minimize the damage and help keep the cleaning and restoration costs manageable.

Our trained cleanup and restoration specialists can be dispatched to your property or business in a hurry. At 12 noon, 6pm or 3am; it makes no difference to us. We're at the ready and only a phone call away at any hour of the day or night. 

Being a locally owned and operated franchise helps us be close by and ready to respond whenever the call comes in. 

If you need us, we’ll be there—no matter the time or day. The team of highly trained restoration experts at SERVPRO of Marion, Adair & Russell Counties is available for emergency cleanup and restoration services 24 hours a day, seven days a week! 270-402-8170

How to Protect Your Venue During Wedding Season

5/28/2019 (Permalink)

September has now surpassed June as the most popular wedding month but summer weddings are still very much alive. As a matter of fact, 78% of all weddings take place between May and October. If you own a wedding and event venue....you probably already knew that. 

While weddings are joyous occasions filled with love, laughter and happy ever after.....they also seem to be disaster magnets. Groomsmen don't show, brides step on their dress hems and flower girls have meltdowns. For venue owners the disasters can come in the form of sump pump failure, kitchen fires, toilet overflow or a leaky roof. 

Don't let these threats put a damper on your business's time to shine! Call SERVPRO of Marion, Adair & Russell Counties and let us put together a FREE Emergency Readiness Profile for you! 

It is estimated that up to 50% of businesses that close due to a disaster, such as fire and flood never reopen! 

Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place.


Are you “Ready for whatever happens?”


Preparation is a key component for making it through any size disaster, whether it’s a small water leak, a large fire, or an area flood.  The best time to plan for such events is not when the event happens, but well before it happens.


The SERVPRO® Emergency READY Profile serves as a quick reference of important building and contact information or can be an ideal supplement to any well-designed emergency preparedness or existing contingency program.  Rather than simply reacting to disaster situations, most prefer proactive measures to establish a relationship with a restoration services company. 
By working with SERVPRO® of Marion, Adair and Russell Counties to develop your personalized Emergency READY Profile your business will receive the benefit of over 40 years of experience in reducing the impact of any natural or man-made disaster. 

SERVPRO® is a leader in water and fire damage response and can help you quickly get your property back in working order.
Call SERVPRO of Marion, Adair and Russell Counties at 270-402-8170 Today for a No Cost Assessment of Your Facility!

Is Your Business Emergency Ready?

5/22/2019 (Permalink)

Did You Know?

50% of Businesses Without a Preparedness Plan Never Re-Open After a Disaster.

The first step in recovering from a disaster is to be prepared before it ever even happens. A good place to start these type of preparations is with a risk assessment and emergency preparedness profile. A complimentary Emergency Readiness Profile from SERVPRO of Marion, Adair & Russell Counties is a great way to accomplish that! We'll actually gather all the information you need in a disaster and compile it all in one place for you. For FREE! 

This complimentary Emergency Readiness Profile is part of SERVPRO's sponsorship of the American National Red Cross's Ready Rating Program. We gather all vital information that you would need in a disaster and compile it all for you. Once your new Readiness Profile is complete; we'll provide it to you, free of charge, in a folder and/or app form. Even if you're on vacation out of state, your employees can access the information they need to locate the water shut off or you can have the electric company's contact information at your fingertips just by accessing your app. 

Don't be caught unprepared!

Call us today to schedule your Emergency Readiness Profile visit! (270) 402-8170.

Oh no! My Business is Under Water!

5/22/2019 (Permalink)

Your SERVPRO of Marion, Adair and Russell Counties is a locally owned business backed by a national team!

We were able to attend to this roof leak and make this business SERVPRO approved! SERVPRO was able to transform this commercial kitchen area where a flood had taken place. Throughout the business, the water had impacted not only the room in which it was housed but throughout the entire area.

When the customer contacted SERVPRO, we were able to not only eradicate all of the contaminated portions of the area - from the primary issue to the very smallest of details - and upgrade the property with exceptional quality and customer satisfaction. We are proud to say that SERVPRO was the chosen company to complete this job and many others like it to transform disasters! 

Signs That Your Roof Has Sustained Storm Damage

5/22/2019 (Permalink)

After a storm it's not always immediately apparent whether or not your roof has sustained damage. These tips are not comprehensive but they are a quick, simple guide to determining the probability that your roof may be setting you up for water damage inside your home.

Loss of Granules on Shingles

Shingles are covered in granules. These granules protect the surface of your home from UV rays and inclement weather. If you notice granules in your downspout or around your home it may be a sign that your shingles need replacing. 

Hail Damaged Shingles

Shingles should be inspected for damage after a storm has occurred. Dents, lifting, bruises, broken edges and other damage may not be immediately apparent from the ground. 

Dented Gutters and Flashing

Gutter and/or flashing damage could indicate the possibility of roof damage as well. If gutters or flashing is dented and/or damaged, the possibility of roof damage should be considered as well. 

What You Should and Shouldn't Do When a Flood Occurs

5/22/2019 (Permalink)

What To Do After Flooding

  • Remove excess water by mopping and blotting.
  • Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Remove and prop wet upholstery and cushions.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Turn air conditioning on for maximum drying in summer.
  • Remove colored rugs from wet carpeting.
  • Remove art objects to a safe, dry place.
  • Gather loose items from floors.

What NOT To Do After Flooding

  • Don't leave wet fabrics in place. Hang furs and leather goods.
  • Don't leave books, magazines or other colored items on wet carpet or floors.
  • Don't use your household vacuum to remove water.
  • Don't use television or other household appliances.
  • Don't turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are sagging.

How Can My Water-Damaged Contents Be Cleaned?

5/22/2019 (Permalink)

"Like it never even happened."

SERVPRO of Marion, Adair & Russell Counties specializes in restoring contents damaged by fire, water, or mold. Our expertise and “restore” versus “replace” mentality can help you save money while preserving precious keepsakes that can’t be replaced. We pretest your contents to determine what items can be restored back to their condition before the water damage. We utilize several methods of cleaning your contents. These methods of cleaning include the following:

  • Dry Cleaning - Used for cleaning light residues or to pre-clean prior to wet cleaning.
  • Wet Cleaning - An effective cleaning method for removing moderate to heavy residues.
  • Spray and Wipe -Effective for items that can’t withstand wet cleaning.
  • Foam Cleaning - Used for upholstery fabrics that might shrink or bleed if wet cleaned.
  • Abrasive Cleaning - Involves agitation of the surface being cleaned. 
  • Immersion Cleaning - Contents are dipped into a bath of the appropriate cleaning product. 

Determining which method is the most suitable for your contents depends upon several factors. These factors include things like: 

  • What material is the object made of?
  • What damage has it sustained?
  • What is the level of damage present?

and much more. Our technicians are specially trained to assess your circumstance and determine the best suited method for restoring your most precious belongings. 

When Water Attacks Your Home or Business...SERVPRO of Marion, Adair & Russell Counties is There!

5/22/2019 (Permalink)

SERVPRO of Marion, Adair & Russell Counties is available 24 hours a day for water emergencies, large or small. When you're dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage and the possibility for mold.

We Answer the Phone Ready to Help
Call Today Us At (270) 402-8170

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Marion, Adair & Russell Counties, has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?
  • Is the HVAC system operational? (if applicable in winter)

About SERVPRO of Marion, Adair & Russell Counties

SERVPRO of Marion, Adair & Russell Counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

A Few of Our Certifications:

  • AMRT - Applied Microbial Remediation Technician
  • ASD - Applied Structural Drying Technician
  • CCT - Carpet Cleaning Technician
  • IICRC 

Are You Prepared for a Power Outage?

5/21/2019 (Permalink)

Warmer weather often brings stronger storms to Kentucky. Extended power outages may impact your home and even whole community. A power outage is when the electricity goes out unexpectedly. A power outage may:

  • Disrupt communications, water, transportation and other emergency services.
  • Close retail businesses, grocery stores, gas stations, ATMs, banks, and other services.

  • Cause food spoilage and water contamination.

  • Prevent the use of medical devices.

PROTECT YOURSELF DURING A POWER OUTAGE:

  • Keep freezers and refrigerators closed to keep what cooler air is left inside contained.

  • Only use generators outdoors and away from windows.

  • Do not use a gas stove to heat your home.

  • Disconnect appliances and electronics to avoid damage from electrical surges.

  • Have alternate plans for refrigerating medicines or using power-dependent medical devices.

  • If safe, go to an alternate location for heat or cooling.

  • Check on neighbors. Especially those that are elderly, young and/or live alone. 

HOW TO STAY SAFE WHEN A POWER OUTAGE THREATENS: 

Prepare NOW

  • Take an inventory of the items you need that rely on electricity.
  • Talk to your medical provider about a power outage plan for medical devices powered by electricity and refrigerated medicines. Know how long medication can be stored at higher temperatures and get specific guidance for any medications that are critical for life.
  • Stock batteries and other alternatives to meet your needs when the power goes out.
  • Sign up for local alerts and warning systems and monitor weather reports.
  • Install carbon monoxide detectors with battery backup in central locations on every level of your home.
  • Determine whether your home phone will work in a power outage and how long battery backup will last.
  • Review the supplies that are available in case of a power outage. Have flashlights with extra batteries for every household member. Have enough nonperishable food and water.
  • Use a thermometer in the refrigerator and freezer so that you can know the temperature when the power is restored. Throw out food if the temperature is 40 degrees or higher.
  • Keep mobile phones and other electric equipment charged and gas tanks full.

https://www.ready.gov/power-outages

Signs of Water Damage in Your Commercial Property

5/21/2019 (Permalink)

When water infiltrates your commercial property, time is of the essence. The longer a leak lasts, the more damage it does. If you see any of these signs of a leak, you should have your property evaluated by a professional.

1. Bulging, spalling, and cracking

These are all exterior signs that a leak is degrading the masonry. Once water has leaked past the mortar joints, it can wear away at the masonry. After water has begun corroding the steel beneath, this damage will become much worse as a result of rust jacking.

2. Rust staining

This is a late-stage sign of water infiltration. You’ll find this commonly in concrete structures, where the red rust stain is visible on a lighter surface. When you see rust staining, it’s a sign that water has penetrated not only the masonry but the steel structure beneath. Water is causing the corrosion of the steel, which leaves a stain on the masonry surface.

Steel will expand as it rusts, creating further damage to your building’s structure. This phenomenon is called rust jacking.

3. Mold and musty odors

After water has made it past the exterior, you may notice signs of water damage inside the building. One of these signs could be a sign of mildew or mold. Mold is not always easy to detect.

4. Interior damage

Other interior signs that can tip you off to a water leak are staining on interior walls and ceilings. You may also see cracked drywall or peeling wallpaper as water begins to saturate your interior walls.

Keep water from damaging your building

At SERVPRO of Marion, Adair & Russell Counties, we help restore and rehabilitate the exterior of commercial buildings so you don’t have to worry about what happens when water leaks into your building. Prevention is key but when water damage does occur at your commercial property; we can help make it "Like it never even happened."

Help Prevent Sprinkler Malfunction with Routine Maintenance

5/21/2019 (Permalink)

A thick, green lawn can make your commercial building in Lebanon, Ky stand out, and that may be why so many businesses spend thousands of dollars a year working with landscaping companies and buying products to improve their grounds. The way the area surrounding your building looks can speak volumes about the way others feel about your business. But sometimes the sprinkler system watering your beautiful, lush grasses may go unattended until the end of each season, and unless irrigation maintenance is done, it can mean problems for the whole area.

How Is the System Maintained?

Whether it's a landscaping company or a grounds keeping crew that takes care of your grassy areas, there are certain issues that need to be addressed in the sprinkler system on a monthly basis. This includes:

  • Checking for broken sprinkler heads
  • Monitoring water usage
  • Reviewing irrigation patterns

By walking the grounds and noting the health of the grasses, bushes, and trees, any problems with the sprinkler system can be dealt with quickly and efficiently, and irrigation maintenance can be a minor issue.

What Causes Most Sprinkler Problems?

While mischief can be the cause of some sprinkler malfunctions, defective heads and clogged pipes can also result in major problems on your grounds, such as sprinkler flooding. When too much water comes into a small area, the dirt beneath the system can not absorb the excess and floodwaters can run into your building. If there is an surplus of pedestrian traffic over wet grasses, the compacting earth can also cause plumbing pipes to crack, and flooding may be the result. If flooding does occur, contact a water damage and remediation specialist to quickly assess the situation.

Sprinkler systems can keep commercial grounds looking beautiful and green. That is why irrigation maintenance is an essential part of any groundskeeper’s job. Taking care of the sprinkler system can help prevent flooding.

What To Do Before, During and After a Major Storm Event

5/21/2019 (Permalink)

Severe weather can cause damage to your home, property or business. Your first priority is to stay safe during the storm.  When the storm is over, call the restoration pros of SERVPRO of Marion, Adair & Russell Counties. 

Here's what FEMA says about floods:

Flooding happens during heavy rains, when rivers overflow, when ocean waves come onshore, when snow melts too fast, or when dams or levees break. This is the most common natural-weather event. Flooding may be only a few inches of water or it may cover a house to the rooftop. Floods that happen very quickly are called flash floods.

Before a storm

  • Build an emergency kit.
  • Make a family communication plan.
  • Inform other family members and/or neighbors if you hear a flood warning on the TV or radio. This allows everyone to prepare themselves. Communicate the importance of staying near an adult to children. 

During

  • Listen to authorities and safety officials.
  • If there's any possibility of a flash flood, move immediately to higher ground. 
  • Help your family move important items to an upper floor if there's time. 
  • Do not walk through moving water. Even 6” of water can make you fall.
  • Ensure that everyone stays together. 

After

  • Account for everyone and continue to stay together. This is especially true in the event that aid and/or rescue is needed.
  • Stay away from flood water. It could be contaminated, meaning contain dangerous substances.
  • Stay away from moving water. It can knock you off your feet and carry you downstream or cause injury or drowning.
  • Stay out of the way of emergency workers so they can do their job easily.
  • Call in professionals to aid in remediating  damage. Flood waters can be contaminated and cause further concerns such as mold. Special equipment may also be needed to mitigate and remediate damage. 

Commercial Water Damage

3/30/2019 (Permalink)

When it comes to any mitigation work in a commercial setting, getting it done fast and right is essential to overall functionality. A definite bonus to those items is being able to work quickly enough to save the content of the business like furniture, desks and computers.  SERVPRO is in the business of restoring items....not throwing it away and buying a new one.  If an item can be saved or restored to like-new status it is worth the time to do so.  This is especially important to our customers and also the insurance company.

We take extra special care to protect items from damage while we do work, whether that is content shifting and covering items at the loss or boxing it up to clean up back at our shop.  Our content specialists do amazing clean-up on a wide variety of materials and types of damage.

SERVPRO of Marion, Adair, & Russell Counties is very proud of keeping the "restore" in restoration!

Give us a call today at (270) 402-8170.

We Respond Faster to Water Damage - Day or Night!

3/30/2019 (Permalink)

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Marion, Adair, & Russell Counties provide emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more. SERVPRO of Marion, Adair, & Russell Counties arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – (270) 402-8170

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious bio hazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and bio hazard contaminants pose serious risks to occupants.

About Us:

SERVPRO of Marion, Adair, & Russell Counties specialize in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

SERVPRO Biohazard and Crime Scene Cleanup and Restoration

3/25/2019 (Permalink)

SERVPRO professionals are trained to safely and effectively removed bio-hazardous substances and prepare waste for proper disposal according to OSHA, EPA, and state and local health regulations. Equipped with the necessary safety equipment and cleaning products, SERVPRO professionals help turn unsafe environments into clean, safe homes, and offices.  

Blood-borne Pathogens

SERVPRO professionals remove and dispose of bodily fluids, tissue, and other potentially pathogenic substances resulting from accident, trauma, crime, or death. Trained SERVPRO technicians thoroughly clean, disinfect, and deodorize the structure.

Methamphetamine Labs

Many of the chemicals used in the production of illegal drugs such as methamphetamine are volatile and can leave harmful residues throughout a structure. SERVPRO professionals follow federal and state guidelines to properly clean all surfaces.

Crime Scene Residues

From fingerprint powder and evidence-gathering chemicals to tear gas and pepper spray residues, SERVPRO professionals can clean and restore your property and contents.

Arson and Vandalism

SERVPRO professionals are recognized as leaders at helping property owners recover quickly from fire and water damage. SERVPRO also provides general cleaning and deodorization services for situations resulting from vandalism including graffiti, egg, spoiled foods, and human or animal waste.

Sewage Backup

Sewage backups and black water intrusions are more than nasty, smelly deposits- these damages also introduce harmful microorganisms into a structure. SERVPRO of Marion, Adair, & Russell Counties professionals remove the sewage, contaminants and moisture, disinfecting as they clean. SERVPRO professionals help ensure the structure is properly cleaned, disinfected, and deodorized.

Give us a call today at (270) 402-8170

Why SERVPRO?

3/25/2019 (Permalink)

The Importance of Fast Extraction of Mold!

Home and business owners place a lot of their faith in their buildings when they place the orders to supply their shops with items and goods. While you might have made the substantial initial investment a long time ago, every item that you have for sale within the shop represents part of that financial arrangement that you have with your supplier to make good on your end of the agreement. When water loss incidents occur within the home or property, you need to act immediately to protect this investment from irreparable damage. Our professionals are readily available to help!

While you cannot predict when you might need water or mold removal, the faster that you can secure this service, contain and appropriately clean the area, the less of the items and stock throughout your home or property that can become directly impacted. Our SERVPRO professionals can work quickly to offer effective mitigation solutions including fast extraction when you need it the most.

When we first come into your building, part of our team works to set up the extraction equipment required to begin removal and restoration efforts while another portion of our crew can work to remove at-risk contents from the affected area. Without a widespread situation, much of these moved items can get stored in a different area of your store unless they require focused drying and cleaning attention.

Our SERVPRO technicians on site determine the best equipment for the severity of the water damage, ranging from mobile wet-vac units with extraction wands to gas-powered trash pumps and our extractor truck. With effective removal of excess water, our team can get to work on thoroughly drying the damaged area and protecting your building from potential reconstruction or remediation needs.

While there are many concerns when your home or property suffers a water loss incident, the investment that you have made and contents of the property is our upmost priority for our SERVPRO of Marion, Adair & Russell Counties teams, as well. We have efficient extraction and drying equipment to get your doors back open quickly. Give us a call anytime disaster strikes at (270) 402-8170.

Identifying Potential Sources of Mold Damage in Homes

3/25/2019 (Permalink)

Mold growth is a frustrating problem to deal with in homes because of the effect it can have on your property and family. It can cause damage to walls and floors, leading to unpleasant odors, and even have health implications on your household.

If you suspect the presence of mold damage in your property, contact SERVPRO as soon as possible. We are a trusted company in the restoration industry, and our technicians are up to par with IICRC guidelines to ensure a seamless mold remediation process. We also have high tech cleaning equipment that is available on demand, all in our dedication to restoring your home to standard conditions as fast as possible. 
 
To eliminate mold damage in the house, you first need to understand where mold is most likely to develop unnoticeably. Window sills are especially prone to mold growth because they provide ideal conditions for its survival. Window sills allow condensation to build up throughout the year and unless the windows are open, there is not sufficient air circulation for evaporation to occur. Dirt accumulates on the sills and window tracks, providing food for the mold. It is advisable to wipe out this condensation and clean out the dirt on a regular basis. 
 
Refrigerator drip pans are also good places to look for mold damage. All refrigerators come with drip pans that collect condensation along with food particles and spills. This combination of food and moisture in an area with poor air circulation provides a conducive environment for mold growth. If the mold growth is excessive, SERVPRO technicians can come in and clean it up using special antimicrobial products. 
 
Mold damage can also develop inconspicuously behind wallpaper. Mold and mildew feed on cellulose, which is commonly found in drywall, wallpaper, and paste. Identifying mold growth behind the wallpaper is difficult unless it is peeling off in certain areas, or you are detaching it from the wall. 
 
Removing and treating mold-damaged wallpaper should be done by trained professionals to avoid contamination with mold spores. Our mold damage remediation experts can treat the surface with high-quality adhesives and a mold-resistant primer before new wallpaper is installed. As a general rule of thumb, do not put wallpaper in places exposed to moisture such as the bathroom or kitchen. 
 
Mold growth can overtake and overwhelm your home in a matter of days. That is why SERVPRO of Marion, Adair, & Russell Counties is dedicated to fighting and eradicating all signs of mold damage as soon as they appear. For emergency services, call us today at (270) 402-8170.

How to Remove Debris From Your Fire Damaged Home

3/25/2019 (Permalink)

Once a disaster has impacted your home, you work to understand that steps necessary to return your property to preloss conditions. Ultimately, in the case of fires, much of the work that needs to happen falls into the skilled hands of professional restoration technicians like ours. The question becomes who is going to cover the costs of restoring the property, whether this falls into the coverage that you pay for when you have home insurance, or if it becomes an out of pocket expense.

With the often widespread fire effects throughout your property, even fire debris removal can feel overwhelming to a homeowner. Our SERVPRO professionals can help with an honest assessment of the damage and the best approach to restoring the property as efficiently as possible. Your insurance provider requires documentation, evidence, and photographs to approve a claim for your home to get the restoration paid for, so calling our experienced team first can be a time and money saving option.

Also, by getting our professionals to your home quickly, we can implement our mitigation tactics which can keep the damage from getting worse. We have equipment designed to clean up potential water damage, improve air quality, and remove hazards that could exist from the fire spreading throughout your home. Our safety-conscious SERVPRO technicians have full-body personal protective equipment that can keep them safe through these initial efforts.

Often basic home insurance policies from major providers includes fire debris removal coverage. To know for sure, you can call your agent directly to walk you through the details of your specific policy. This removal is critical to begin restoration as it removes overly damaged components and potential health hazards from the property and provides a safer environment for our technicians to restore.

With fire damage, there are no two homes to be affected in the same way. Let our highly trained SERVPRO of Marion, Adair, & Russell Counties fire restoration specialists offer you comprehensive service from our initial inspection through the return of your restored home. Call us anytime -day or night - at (270) 402-8170.

Get Help from SERVPRO for Mold Damage

2/11/2019 (Permalink)

Finding mold in your home can cause you to hit the panic button. Frequently homeowners try to manage at least preliminary control of the problem before reaching out for help. That impulse, unfortunately, can complicate the situation and even accelerate the spread of the microbial infestation. Strategies commonly believed to kill mold and prevent its return can have to precisely the opposite effect. Let our mold remediation experts take on the challenge.

Mold damage in your home needs a thorough inspection and evaluation to determine the source and plan for repair as part of our professional response to the problem. A slow leak, incompletely dried spill, or even higher than normal interior humidity can encourage mold growth. These conditions can lie hidden, but our technicians are adept in detecting a cause as well as certified to remediate the mold damage. 

Because moisture and mold growth are so closely linked DIY diluted bleach treatments often only lighten the staining while feeding the mold, the water in the bleach solution aiding in microbial growth without the bleach reaching deeply enough to kill the mold. Instead of topical treatments alone, SERVPRO uses the Environmental Protection Agency (EPA) mold remediation protocol. 

We determine the extent of the mold damage and design the best containment strategy for your space. Heavy plastic sheeting augmented with air scrubber technology employing negative pressure to seal off the moldy space keeps the rest of your home free of moldy debris. The SERVPRO crew wears personal protective gear to prevent tracking contaminants through your home.  

We remove the mold from non-porous surfaces by scraping and brushing, collecting and bagging the debris for hazardous waste disposal. Porous materials infiltrated with mold hyphae (roots) receive a soda blasting treatment that loosens and removes the mold without damaging the infested materials. SERVPRO crews use HEPA filtered vacuums to remove the debris on the floors and surfaces. The air scrubber used for containment also clears airborne residue. To inhibit renewed mold growth, we sanitize the affected area with an EPA registered disinfectant. 

Give SERVPRO of Marion, Adair & Russell Counties the chance to remediate when you discover mold damage in your home. Call (270) 402-8170 to schedule the evaluation that leads to fast and effective professional mold abatement.

Flood Damage in your Home? Our Rapid Response Team is here to Help

2/11/2019 (Permalink)

The type of issues that households sustain during a natural flood or backed up sewer always require professional assessment and remediation. The water can often be hazardous to your health, even if it may appear clean. When water sits it can become increasingly toxic; it is, therefore, necessary to approach a professional service to help remove said water and dispose of any waste in line with state and federal regulations.

Homes with Flood Damage in Sacramento can rely on us to provide an urgent service. SERVPRO operates call-lines 24 hours a day and can send a rapid response unit to your location within four hours of notification of loss. A shorter time frame is essential due to the dangerous nature of flood water which can be toxic or steadily weaken structural components like ceilings, floors, and walls.

A SERVPRO technician can begin making your property safe immediately on arrival. Removing hazardous materials, electrics and checking for structural weaknesses should only be carried out by a qualified professional. Once the affected area is deemed safe to enter, your technician can begin to remove the water using submersible gas-powered pumps.

Some contents and structure in the home can be decontaminated and restored. Other parts may need replacement. SERVPRO employees operate on a restore over replace remit, however in cases where grey or black water are present items like carpets, subfloor mats and other porous materials need to be disposed of in designated waste removal sites. Your technician can pack these items up and take them away for proper disposal at the end of service.

Once the removal of contaminated materials is complete, we can pressure wash the affected area, apply sanitizers and remove harmful bacteria. Standing water migrates fast so we use moisture meters to discover where water may be residing and dry it. Rapid air movers and dehumidifiers are placed at the end of service to ensure no secondary flood damage like mold growth occur after we leave.

Our rapid response unit can help you in an emergency, contact SERVPRO of Marion, Adair & Russell Counties at (270) 402-8170 to schedule the evaluation.

Overcoming Smoke Damage in Your Home

2/11/2019 (Permalink)

Smoke staining, odors, and residue can be among the hardest effects to overcome after a structure fire breaks out in your Sacramento residence. While many homeowners seek to clean up the mess on their own as much as possible, fires can cause too much widespread damage for untrained homeowners to restore.

Fire damage can present itself in many ways after the first responders have left your home. While you work to determine the severity of structural concerns as best and as safely as you can, many homeowners do not realize the full extent of the damages until trained professionals like our SERVPRO team arrive to perform our initial assessment of the scene. This estimation process and cataloging of damages can indicate the portions of the property most affected by the fire and where focused cleanup and smoke effects removal is necessary.

Smoke affects every home differently depending on the source of the combustion and the materials involved. Dry smoke comes from a hotter flame, which often leaves a powdery residue on surfaces and contents of the property. Wet smoke, comes from a smoldering heat that burns for much longer, and this can leave a thick residue that adheres to many surfaces and materials throughout your home and is challenging to remove. This invasive effect can infiltrate more areas of your property through the HVAC system, which also gets inspected and assessed when our professionals arrive.

Wet smoke is also known for leaving the areas with a noxious odor that requires our professional equipment to overcome. Our SERVPRO professionals can work quickly to deep clean salvageable surfaces and contents affected by the staining residue of wet smoke, and utilize equipment like our hydroxyl generators and thermal foggers to handle indoor air quality purification and deodorization.

The effects from a fire can prove troublesome for a homeowner to overcome on their own. With our advanced training and industry-leading equipment, our SERVPRO of Marion, Adair & Russell Counties fire restoration specialists can help you to restore your home entirely after a fire. Give us a call today at (270) 402-8170.

What To Do When The Pipes Freeze & Burst

11/30/2018 (Permalink)

When you have realized that a pipe has burst in your home, follow these steps to minimize your damage and in the long run, save you money.

1.Stop The Water Flow

Turn off the water main as soon as you notice something is wrong. The potential water loss from busted pipes in your house can be as much as 106 gallons; that's two full baths an hour. Once water is off, make sure you drain the lines throughout the home.

2. Locate, Inspect, and Repair the Damage

Once the damage is inspected, you will determine if this is something that you can handle on your own or if you need to bring in a plumber.

3. Call The Professional Drying Company 

Once the repair is made and no further damage will be made, call the professional water restoration company. Areas that have been soaked in water are susceptible to mold, mildew, and can cause your family unwanted illness.

Remember, the longer you wait to make these repairs the more damage will be caused and in turn, you will pay higher cost for restorations and getting your home back to normal. 

Christmas Tree Fires

11/30/2018 (Permalink)

We wanted to post a quick re-cap on our blog so that our customers would be aware of the potential dangers involving a Christmas tree fire!

Step 1: When picking your tree, make sure it is fresh! If needles fall off when you touch it, it is best to find another tree. Look for the perfect tree with healthy green needles!

Step 2: When you place your tree, ensure that it is three feet away from any heat source (fireplace, heat vent, etc.) AND ensure that it is not blocking an exit.

Step 3: Check your lights. Make sure they are for indoor use and always turn them off before leaving your house or going to bed.

Step 4: Water your tree daily! 

Last but not least- Step 5: After Christmas is over and you're getting rid of your tree make sure to place the dried out tree outside of your home. Check with your local community to find a recycling program. AND bring your outside lights in to prolong their life! 

Fire Prevention This Holiday Season

11/30/2018 (Permalink)

Make sure to water your Christmas tree daily to prevent it from drying out.

-Turn off Christmas lights when you leave your home or go the bed for the night.

-Inspect Christmas lights and the wires before putting them up and replace any that have frayed or damaged areas.

-NEVER leave a lit candle unattended.

-When using candles, make sure they are on a firm flat surface away from curtains and other flammable materials. This prevents them from tipping over.

-Keep candle flames away from children and pets, they can burn themselves or accidentally knock the candle over.

-Make sure deep fried turkeys are properly thawed before frying.

-Have the fireplace flue cleaned yearly.

Routine Fire Sprinkler Inspections are important to your building's health

11/29/2018 (Permalink)

Of the many tasks assigned to a Maintenance Manager, making sure the building's sprinkler system is in proper working condition is on the top of the list.

Fire suppression during a building fire replies on the sprinkler system doing it's job of containing/eliminating the fire.

Different types of materials within the structure, along with the amount of time the materials were in contact with the fire, will affect the level of damage that a building incurs.

Once the fire is extinguished, knowing how to properly mitigate and repair the building with the various materials in it is important.

If you find yourself needing mitigation for your fire damage give SERVPRO a call today.

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

5 Steps To Prepare Your Home for a Fire

11/29/2018 (Permalink)

Most people take active measures to prevent house fires, but not many people have implemented fire preparation techniques. Yet, fire prep is just as important as fire prevention, and in fact may be more so when it comes to protecting your home and loved ones. If you have yet to implement fire safety procedures, it’s time to do so. Below are five things you can do to get started: 

• Test your smoke alarms. 
• Plan an evacuation route. 
• Teach your children what to do in the event of a home fire. 
• Devise a communication strategy. 
• Practice. 

Test Your Alarms

Though your smoke alarms should inform you when they’re low on batteries, it doesn’t hurt to check them periodically. Test them once a month, and to err on the side of caution, replace their batteries at least once a year. 

Plan an Evacuation Route

This should be at the top of your fire preparation list. Identify all possible exits for each room in the home and make sure that each family member is aware of where those exits are. Designate a family meeting spot outside. 

Teach Your Children 

If you have young children, show them what the fire alarm sounds like and advise them on what to do if they hear one. Inform them of evacuation routes as well. 

Plan a Way To Communicate

Put together an emergency contact list and make sure that all family members know who to contact if they cannot find one another. Have your young children memorize important phone numbers, beginning with 911. 

Practice

The best way to ensure that all family members know what to do in the event of an emergency is to practice. Host a fire drill every couple of months and devise different scenarios. In doing so, you can increase the odds that everyone knows what to do and how to escape in a real emergency. 

Your SERVPRO fire remediation team or local fire department can review your fire preparation plan and provide additional tips for how to improve it. Don’t cut corners when it comes to fire safety and start planning today. 

What You NEED to Know About Fire Damage

11/29/2018 (Permalink)

Commercial or residential fire damage causes tremendous problems to your business or home. Even if your fire is relatively small, there can be hidden consequences. That's where we come in. As tried, trusted and true fire restoration experts Marion, Adair & Russell Counties, we're here to help you get your home or business back in shape.  

Inspection

Before our professionals can begin repairs, we'll survey the property and assess damages. Our inspection is incredibly thorough, so we can provide you with plans for the best path forward. During this time, we'd be happy to answer any and all questions you may have about the fire cleanup process. 

Cleaning

Once we complete our inspection, we'll discuss proper procedures and a schedule. Our experts here at SERVPRO of Marion, Adair & Russell Counties will prepare our equipment, close off the area, and make all necessary preparations for cleaning. We'll  take care of surface damage by removing burnt sections and damaged items.

Odor Treatment

One of most difficult parts of any fire cleanup job is properly removing the scent in the area. Burnt odors often linger in the air, causing damage to the property's surface on a micoscopic level. We use advanced cleaning technology and products to permanently remove the prescence of all odors in the area. 

Final Steps

Once the burnt sections of the property are removed and the odors have been treated, we move on to the last step of addressing the fire damage. If there are any structural damages to the property, we'll either make the repairs ourselves or provide you with the appropriate contact information for other experts who can help. We take our time in addressing each and every detail, because lingering smoke and fire damage can result in future problems. 

If you have any questions or need help with fire or smoke damage, contact us 24/7 at (270) 402-8170

Tips for Creating a Fire Escape Plan

11/29/2018 (Permalink)

A fire usually happens without warning, so it is important that you are prepared and have a fire escape plan in place before you need it. Knowing how to create an emergency escape plan is the first step, because you want to ensure that the one that you design will be able to get you, your family and your pets out safely and quickly should a fire ever occur.

Fire Alarms

You should have fire alarms outside of all bedrooms and on all levels of the home. This ensures that everyone will be able to hear them sound if a fire happens. Every season, test them and change the batteries so that they are always fresh and working properly. 

Prepare and Practice Your Escape Plan

Everyone should play a role in the creation of an escape plan so that they know it. Write it down and put it in an area where people can see it daily, such as on your refrigerator. When you are creating and practicing your plan, give each family member two escape routes. You also want to have a meeting spot for everyone to go to that is safely away from your home.

Once you have a good fire escape plan, it is important that the whole family knows what to do. This means occasionally practicing it, just like the fire drills you used to do when you were in school. According to the American Red Cross, only 26 percent of American families have created a plan and practiced it. 

Now that you have this information, it is time to get your fire escape plan in place. Get the entire family together so that you can work on the plan together. It is also a good idea to practice your plan every now and then so that it remains fresh in everyone’s mind.

Signs You Have a Mold Problem in Your Business

5/22/2018 (Permalink)

Discovering you have a mold problem can be a bit overwhelming at first. Before you sell your company, hire a professional to assess the situation. You may notice an odor or react to a mycotoxin in the mold.

Warning Signs

It is important to recognize the warning signs of mold before it takes over your home and affects your company. 

Smell – Mold has a pungent, musty odor. If it is in one area of your building, you might notice a distinct smell when you enter that part of the property. It is not always visually apparent. Mold can grow behind wallpaper, inside walls and under the carpet. If you notice an unusual and persistent odor in your property, contact a professional to perform an inspection.

Sight – Watch for the appearance of mold. It may be black, discolored, fuzzy or slimy. You will notice a suspect area growing overtime. Like most fungi, it likes damp areas. Regularly check and clean areas that have a high humidity or tend to collect dampness.

Health – Because mold is not always visible, it may not be apparent that you have a mold problem. If you notice a musty odor when you are at the office or you spot water damaged areas, you may need to hire a mold remediation specialist. If you do have a mold problem, you may notice that you feel better when you are away from home. 

Mycotoxins

Organisms of the fungus kingdom, like mold, produce toxic secondary metabolites called mycotoxins. 

Things to Know

The best way to prevent mold growth is to control the moisture in your home. Molds can be found almost anywhere and are able to grow on most surfaces, so keeping an eye out for it is essential to keeping you and your employees. 

What To Do Before Allowing Employees To Return After a Flood

5/22/2018 (Permalink)

The SERVPRO Disaster Recovery Team can provide help whether you're dealing with a tornado, hurricane, blizzard, earthquake or flood.

If a flood happens in Kentucky it is likely that your business could receive harmful damage. Backed-up sewage lines often lead to black water damage, and leaking water can ruin machinery and important documents. Flood cleanup can take a while, but it’s important to get your business up and running as soon as possible. Here are a few things to consider before calling your employees back into work.

Inspection

Before you allow anyone back into your building, be sure to inspect the stability of the structure. You’ll likely use water damage repair services, but once you can safely re-enter the building, it’s important to do a thorough check up on everything. There are a few things you might do to ensure the security of your employees:

• Examining water supplies for any contamination
• Confirming secure connections to all electrical systems
• Testing for asbestos or black water corruption
• Checking air filtration devices used during the cleanup and restoration process

Once you have thoroughly inspected your commercial building, you can consider contacting your workers.

Accommodation 

Area-wide disasters can be scary. Be sure to take care of your workers during this challenging time, especially if some of them are dealing with their own loss of property or transportation. Consider accommodations such as flexible scheduling and on-site daycare to support your employees.

Communication

Don’t forget to keep your workers and customers informed. There are many ways to communicate, so use your resources to connect clearly and concisely. Your business should provide reassurance to your employees by sharing restoration plans and recent updates. When you are thinking about allowing your workers to return, notify them in advance so that they can prepare themselves. 

Taking these steps to take care of your employees will not only provide security but will also improve their attitude towards your business. Black water damage may harm your building’s structure, but it doesn’t have to ruin your employees’ relationship with the company. 

5 Things You Need to Know About Mold

5/22/2018 (Permalink)

Mold can spread if moisture is present.

As a homeowner, you don't want to hear that there is black mold in your living space. The thought of mold growth may terrify you. It's true that this fungus can be a problem, but the spores themselves really aren't that scary. If you talk to any residential mold professional, you'll learn a few important things about this growth.

1. It is everywhere. Mold already exists in your home. This doesn't mean you need to call in a remediation team right now, but it does mean that the spores naturally occur both indoors and outdoors. You can never have a mold-free house because the spores are always around.


2. It requires water. While the spores may be everywhere, mold cannot thrive in every location. Water is a key ingredient for mold survival. If you have been dealing with a moisture problem in your house, even just high humidity, you may be inviting colonies of mold.


3. It can travel easily. Part of the reason spores can be everywhere is because they travel through water, in the air and on humans and animals. You may introduce mold to your home without realizing that a few spores caught a ride on your shoes.


4. It may have a smell. Some molds, particularly black mold, are associated with a musty odor. This aroma may be what clues you in to your growth. However, this fungus can exist without a tell-tale smell.


5. It needs to be dealt with quickly. Because mold is everywhere and can spread easily, a mold cleanup crew should be called as soon as you suspect the growth is in your house. If not taken care of right away, it may spread to other rooms and the remediation process may grow.

Black mold is something that no one wants to find in their home, but sometimes it finds a way to show up. The more you know about mold the better prepared you will be to take care of the problem.

Which Types of Mold Grow in Houses?

5/22/2018 (Permalink)

There are many different types and subspecies of mold that may grow in a house. If you have found mold in your home or smell an odor that leads you to suspect the presence of hidden mold, you should contact a certified service that provides testing, clean-up, and restoration services. Skilled professionals can determine whether mold growth poses a risk to any member of the household and limit your family's exposure. 

• Aspergillus is a common genus of mold found on food such as bread or potatoes and in HVAC systems. This type of mold is highly aerobic and depends on the presence of oxygen in order to thrive.
• Cladosporium is black or green mold growth that often forms on air ducts, toilets, or painted surfaces in high humidity or when excessive moisture is present.
• Black mold is a type of mold that is known to cause problems for residents in homes with substantial growths. The scientific name for black mold is stachybotrys chartarum. This type of mold should be identified and handled only by mold experts. 
• White mold tends to be in the early stages of growth. A reputable service should be able to prevent this type of mold from continuing to grow into mature colonies. White or light grey molds on plants are mildew – a related type of fungus.

These are just a few of the major types of mold growth that you may see in a home in the wake of water damage. You may attempt to identify visible mold in your home, but when it comes to determining the real risk posed by mold and eliminating its presence, you should rely on trained hygienists and remediation experts at SERVPRO. These specialists can provide accurate results with either microscopy or culturing and determine the type or subspecies of mold and the best way to eliminate it from your home.

Professional Storm Restoration Services Provide the Best Solution

5/22/2018 (Permalink)

Natural disasters can happen fast. Even if storms or other weather events are expected, storms can suddenly change course and become worse than projected. They can leave things like hurricane damage, excess ground water, flood water from river flooding, hail damage, frozen pipes, ice damming and ice damage behind.

When there is storm damage that includes wind damage, flooding, roof damage, a roof leak requiring roof repair, and water damage to your home or business you need the professional services of experts in storm restoration. The faster you get expert help with wind or water damage, the less permanent destruction you'll see.


Professional Help is Best


It's always best to hire experts in storm restoration when the unthinkable has happened. They can remove flood water and dirty ground water thoroughly. They know how to extract water fast with professional water removal using drying equipment, before standing water can create more damage from mold and mildew. Water restoration is a complicated process.

Professionals get businesses or homes dry again by using proven water restoration techniques. They'll sanitize and deodorize areas that have experienced flooding, whether it resulted from hurricane damage, river flooding or tornado damage. Professionals use special sensing equipment to find hidden water damage behind ceilings or walls. Storm restoration is something you never want to tackle on your own. It needs to be done right.


Steps Behind Water Extraction


When you call water restoration experts, the first step they'll take is to come to the home or business to evaluate the extent of water damage. Since they've seen the damage that comes from flood water, ground water, hurricane damage and storm damage, they have experience that helps them to know exactly what methods will be best for your storm remediation. Here are some of the steps they'll take:


- Water Removal - The first thing professionals do is remove the water quickly. Using specially designed flood pump technology and industrial strength wet and dry vacuum equipment, thorough home restoration will soon be underway. In cases of river flooding or damage by other types of standing water, after a flood pump is used, the water is evaluated for levels of bacteria and put into a category.

- Professional Drying - Professional, industrial grade dryers are used in water restoration service. After flood pumps have removed water, it's crucial to begin the drying process. Even when things look dry to the touch, they can still be wet. Specialty blowers are used to create airflow across previously flooded surfaces.

- De-humidification - A special complementary service to drying makes sure water is thoroughly removed from drywall and other building materials. Experts in storm restoration use specially designed meters to track the drying progress to be sure you get the most effective storm remediation.

- Cleanup and Sanitizing - After water is removed with a flood pump and other equipment, a critical part of your total home restoration is to have the area professionally cleaned and sanitized. River flooding and flooding due to hurricane damage or other storm damage features ground water and flood water that can be filled with bacteria or potentially dangerous organisms. Sanitizing after storm damage is an important part of storm remediation.


Winter Storms Create More Challenges


Winter storms like blizzards and whiteout situations can create ice damming, frozen pipes, hail damage, ice damage, wind damage and other problems making home restoration a challenge. There may be denting from hail damage, ice dam formation, frozen pipes, roof damage, severe ice damming, wind damage and damage from a roof leak requiring roof repair. These situations call for professional storm remediation. Frozen pipes require specialized treatment to thaw. Roof damage with a roof leak needs to be assessed so problem areas can be fixed correctly.

In an ice dam situation, shingles and gutters can be permanently damaged if it isn't corrected early. Ice damming left unchecked can lead to further flooding or roof leak scenarios leading to expensive roof repair situations. Wind damage, hail damage, ice dam events and ice damage can be incredibly destructive. Ice damage including an ice dam can lead to roof damage needing roof repair due to excessive weight. Professional home restoration is always the smart choice.

Best Tips for Getting Rid of Bad Smells After Flooding

5/22/2018 (Permalink)

Drying system in use after flood damage.

Flood water can leave your home with a funky smell. Whether the flood introduced mold growth or caused a sewer backup, you don't want to let the bad smell linger in your home any longer than necessary. It can be hard to completely remove the odors on your own. After all, it could take some high-quality equipment to really rid your home of the aromas. When you want to do more than cover up a funky odor, you need to turn to water and storm damage remediation experts. Consider these tips as the professionals get to work:

• Find the Source: Bed smells usually have a source. When you find the source, such as sewage loss or mold growth, you can address the problem better.
• Get Rid of Water: Before you can really take care of the scent problem, you need to make sure the water issue is cleared up. Removing excess water from your home can also help you avoid further damage.
• Disinfect the Area: Using a powerful cleaner can help you kill the fungus or bacteria causing the smells. If you don't clean the area, you may only end up covering up the unwelcoming odors.
• Deodorize the Area: After a thorough cleaning, you can start the deodorization process. Your cleanup team may want to spray the area directly.
• Deodorize the Air: Because scents can waft throughout a home, you may also need to use a mixture to absorb the smells from the air. You may be able to use items you have on hand, such as cat litter, vinegar or baking soda, to freshen the air.

Flood water can cause a lot of issues in your home. After the waters have been cleaned up, you may notice a lingering aroma. This could be due to mold growth or dirty water. With a little bit of work and some help, you can get rid of the bad smells.

Are You Prepared for Spring Flooding?

5/22/2018 (Permalink)

While spring brings the promise of warm weather and longer days, it also brings a variety of conditions that can include heavy rains and severe weather, which can increase your flood risk. During the rainy season, we are at high risk for flash flooding, which can occur rapidly within a few minutes or hours of excessive rainfall.

As one of the most common hazards in the United States, it's important we prepare for the potential disaster that flooding can cause. Even if you are located in a low risk flood zone remember that anywhere it rains, it can flood. Just because you haven't experienced a flood in the past, doesn't mean you won't in the future.

In order to help prepare you for the possibility of a flood, I offer the following tips:

  • Build an emergency kit and make a family communications plan
  • Elevate the furnace, water heater and electric panel in your home if you live in an area that has a high flood risk
  • Install check-valves to prevent flood water from backing up into the drains of your facility
  • Seal basement walls and floors with waterproofing compounds to prevent seepage through cracks
  • Always keep your gutters and downspouts clean to allow water to flow freely
  • Prepare a flood evacuation plan
  • Know how to safely shut-off utilities
  • Keep insurance and vital records in a water-proof box
  • Have a portable radio to listen for important current information

The Dangers of Secondary Water Damage After a Flood

5/22/2018 (Permalink)

Water loss restoration in progress.

If your business experiences flooding, whether from a burst pipe, overflowing sewer or an extreme weather event, you may think only areas that are underwater will be damaged. Unfortunately, that isn’t the case. The flood water in your building can do a lot of primary damage, but the high humidity conditions inside your business caused by the evaporation of flood water can lead to serious secondary damage, such as the growth of black mold. Hiring a professional trained in water damage restoration at SERVPRO can ensure that the water is extracted and your building thoroughly dried before more damage can be done.

Why Does Secondary Damage Occur?

When a building floods, the large amount of water begins to evaporate, creating high humidity conditions. This atmospheric moisture can saturate walls, cabinets and shelves and condense on metal surfaces. The longer these moist conditions persist, the more damage they can do. 

What Are the Consequences of Secondary Damage?

Prolonged exposure to damp conditions can cause serious deterioration of many building materials:

• Drywall crumbles.
• Plaster can crack and crumble.
• Plywood and wood swells, warps and cracks.
• Metal begins to rust.
• Black mold grows on virtually any moist surface.

If flood water is not extracted in a timely fashion, these secondary effects can impact structural beams and concrete, weakening your building’s structure and threatening your place of business. 

What Can You Do About It?

Don’t wait to take action. As soon as conditions are safe, contact an experienced water damage restoration professional at SERVPRO to assess the situation and formulate a plan. The more quickly water is extracted from the premises, the lower restoration costs will be in the long run. Once pumps and vacuums have been employed to remove excess water, specialized industrial air movers and dehumidifiers will ensure there’s no lingering moisture to deteriorate materials or foster black mold growth.

Protecting Your Commercial Property From A Fire

5/17/2018 (Permalink)

Commercial fires are often the most devastating reality that a property owner will have to oversee. In addition to wreaking havoc on your property, fires can force you to relocate temporarily so you can maintain running your business while the restoration process is completed. However, property owners who access and implement high-quality safety practices can often avoid the devastation and destruction that results from fires. Read the brief outline provided below to learn how you can protect your property:

Install Automatic Fire Sprinklers.

As many authorities know, having an automatic fire sprinkler on your property can reduce the risk of fire by up to 71%. Additionally, sprinklers can decrease your insurance premium. To keep your sprinkler in excellent condition, be sure that it is not blocked by dirt or paint. Also, be sure to inspect regularly your main control valve so that it is not left off. Finally, be sure that you take the precautions necessary to prevent the pipe from freezing.

Conduct Fire Emergency Training.

Each of your employees should undergo fire safety training. The training can help prevent your staff members from being victimized. Here are a few subjects that should be covered in the emergency training:

Hazard Recognition

Keep all combustible chemicals and materials away from heat-generating and electrical equipment.

Prevention

Inspect your power sources regularly and don't overload your extension cords and outlets.

Response

Teach your employees how to respond when a fire breaks out. Some subjects that should be covered include how to perform an organized evacuation, operate the fire extinguisher, and set the fire alarm.

Other issues that should be involved in the training include:

  • Breathing Apparatus Training
  • Fire Extinguisher Training
  • Confined Space Entry Training
  • First Aid Training
  • General Staff Emergency Awareness Training
  • Evacuation Exercise

Also, be sure that your employee team officials undergo the following fire emergency response training:

  • Fire Safety Officer Training
  • Fire Safety Adviser Training
  • Chief and Deputy Chief Warden Training
  • Emergency Control Organization Warden Training
  • Spill Response Training
  • Lay Flat Hose Training

Call SERVPRO Immediately

Although accessing and utilizing fire prevention measures is crucial and advantageous, there is still a chance that a fire could break out on your commercial property. If this happens, you need to know who to call for fast, efficient restoration services. The company to trust is SERVPRO. We have extensive industry experience and a passion for restoring offices to their original condition. 

Locally Owned Company with National Resources

As a locally owned and operated business, our SERVPRO team is ready to respond quickly to your fire emergency event. When commercial fire damage occurs, we have the resources and personnel to help. Call us today! 

Fire At Your Commercial Property

5/17/2018 (Permalink)

Why Professionals Should Clean Smoke Damage From A Fire From Your Commercial Property

When the firefighters leave, it may seem like the danger has passed and the home is safe from further destruction, but without professionals to help clean the smoke damage, the building will never return to normal. While the principles behind fire restoration are fairly simple, it requires a lot of experience and manpower to perform adequately, and this means that it shouldn’t be attempted by a homeowner on his or her own.

While fire is always the immediate danger, once it is gone, what it leaves behind will continue to affect the house
. Ash and smoke, if left unhindered, will cause extensive corrosion, etching and discoloration, not to mention lingering powerful odors. Professionals that clean fire and smoke damage can stop this before it becomes a major problem, assuming they are contacted soon enough. There are many companies out there that advertise their ability to restore areas affected by fire, but only those with proper training and certification should be considered. The Institute of Inspection Cleaning and Restoration Certification (IICRC) is the main oversight agency in this industry. The IICRC requires its registrants to take extensive coursework before earning their certification. This is a symbol of excellence, and those that uphold the standards that have been set can be contacted through the IICRC.

These professionals can clean smoke damage and restore items affected by a fire, but they must be brought to the site as soon as possible to halt the ongoing issues that ash residue can cause. The first thing that ash does to the home is discolor most surfaces. Anything that is made of plastic or was close to the fire will start discoloring within minutes, and within several hours, fiberglass and finishes on appliances will begin to yellow. Metals may also tarnish. After a few days pass, the ash will cause walls to discolor permanently, along with clothing and upholstery. Wood and vinyl will need to be refinished or replaced, and metal will start corroding.

If a professional isn’t hired to clean smoke and fire damage, the costs for restoration will skyrocket after a few weeks
. Metals may need to be replaced, carpet will permanently discolor and glass may be severely etched, which will necessitate replacement. It will also become apparent that the odors caused by the disaster may still be present and intense enough to be distracting. Because ash is acidic, the longer it takes to hire experts, the more destruction it will cause.

The first thing a trained, certified, professional company will do when on site is to identify all affected materials and the source of any odors. The only way to properly clean smoke and fire damage is to be extremely thorough. Ash residue is easily disturbed and can spread through the building with ease, causing nearly everything to need restoration. The experts will identify what can and cannot be salvaged, and will remove any built-up ash residue that is coating surfaces. Over time, ash builds up in layers, and may eventually form into a lacquer-like consistency. Once this is done, the restorers will locate the source of the odor, and treat it with specialized detergents that are formulated for neutralizing this kind of odor. Once materials are treated, they may be sealed off to prevent any further odor from permeating the air in the future.

This entire process is very detailed, and hiring a professional that can be trusted to do the job right is imperative
.

How to Protect Your Commercial Property From Devastating Fires

5/17/2018 (Permalink)

Any business owner or commercial property owner will agree that fire protection is a crucial component of preserving the safety of your business and your employees due to the time, money and effort that will literally go up in flames if anything goes wrong. And even if fire safety isn’t your top priority (which is should be!), the law will still expect you and your facility to meet a minimum standard of protection.

And there’s good reason to be so diligent about fire protection. Every year, hotel and motel fires result in $76 million of property loss. And in 2010, fire departments responded to 1,200 fires in hospitals.

So how can commercial fires be prevented? Check out these four tips that will help protect your business’ livelihood and the lives that make it work:

Building Infastructure
If possible, it’s important to ensure that the infrastructure of your commercial building is made with fire-proofing material. This includes spray on thin film intumescents, endothermic materials, or concrete. Additionally, there should be fire walls, barriers, and partitions as well as smoke barriers. Additionally, fire doors and windows should be placed at the opening of a fire barrier.

Fire Safety Protocols and Planning
Did you know that only 35% of businesses have fire safety plans? This number is far too low, as all businesses should have a culture of fire safety among employees. All personnel should be familiar with fire safety procedures and should know the fire exits in the building.

By developing a SERVPRO Emergency READY Profile(ERP) for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business. Contact us to today at SERVPRO of Marion, Adair, & Russell Counties at (270) 402-8170 to set up your free business ERP. 

Article from united-fire.com

Keep Your Place of Business Smelling Fresh

5/17/2018 (Permalink)

Is there anything worse than walking into a place of business a smelling an odd odor? Thinking about it makes you want to turn right around. Instead, welcome SERVPRO of Marion, Adair, & Russell Counties into your place of business to keep the place fresh, clean, and welcoming for your customers.

We Take Deodorization Seriously

Too many companies are interested in coming into your establishment and then blasting citrus scents hoping that they can conceal the stench. That is not enough! Our company will not act as a giant air freshener. This is a "masking" technique and it won't work to control your serious odor problem. In fact, we recommend that clients who are unsure about our practices call several companies and ask them about their odor removal and deodorization process. Most times, companies are unable to walk clients through their process or speak only of infusing the room with new "fresh" scents despite the fact that this means old, gross, disgusting scents are sure to resurface later.

What Does Our Odor Removal and Deodorization Process Look Like?

We will visit your location first to inspect the stench. We always do a full inspection of our client's properties because we know how important it is to first identify an odor before attempting to eliminate it. We also need to know what surfaces are affected so that we can remove the scent without leaving any foul smells behind. Each of our SERVPRO technicians is trained in various techniques to identify smells and then eliminate them using a variety of odor removal products. Our odor removal products can neutralize offending smells and come in a variety of sizes and strengths. We are confident we can remove your foul smells from any setting.

Tips To Help Prevent Mold In Your Home

5/17/2018 (Permalink)

1. Identify problem areas in your home and correct them. Preventing mold from growing or spreading might be as simple as ripping up carpet in a damp basement, installing mold-resistant products, or repairing damaged gutters.

2. Dry wet areas immediately. Mold can't grow without moisture, so tackle wet areas right away. 

3. Prevent moisture with proper ventilation. Make sure an activity as simple as cooking dinner, taking a shower, or doing a load of laundry doesn't invite mold by providing proper ventilation in your bathroom, kitchen, laundry room, and any other high-moisture area. 

4. Equip your home with mold-resistant products. Building a new home or renovating an old one? Use mold-resistant products like mold-resistant drywall or mold-resistant Sheetrock, and mold inhibitors for paints. 

5. Monitor humidity indoors. The EPA recommends keeping indoor humidity between 30 and 60 percent. You can measure humidity with a moisture meter purchased from your local hardware store. 

6. Direct water away from your home. If the ground around your home isn't sufficiently sloped away from the foundation, water may collect there and seep into your crawlspace or basement.

7. Clean or repair roof gutters.  Have your roof gutters cleaned regularly and inspected for damage. Repair them as necessary, and keep an eye out for water stains after storms that may indicate a leak.

8. Improve air flow in your home. Without good air flow in your home, that excess moisture may appear on your walls, windows and floors. To increase circulation, open doors between rooms, move furniture away from walls, and open doors to closets that may be colder than the rooms they’re in. Let fresh air in to reduce moisture and keep mold at bay.

9. Keep mold off household plants. They're beautiful and help keep your indoor air clean — and mold loves them. The moist soil in indoor plants is a perfect breeding ground for mold, which may then spread to other areas of your house.

[All information is from mnn.com]

Mold Removal versus Mold Remediation

5/17/2018 (Permalink)

What’s the Difference?

Since microscopic mold spores exist naturally almost everywhere, indoors and outdoors, removing all mold from a home or business is impossible. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold. This is a fallacy.

A qualified restoration company understands the science behind mold and mold growth. SERVPRO Franchise Professionals have the training and expertise to remediate the mold in your home or business. Mold remediation focuses on getting mold levels back to normal, natural levels.

Every mold damage scenario is different and requires a unique solution, but the general mold remediation process stays the same

If your home or business has been affected by mold, contact SERVPRO of Marion, Adair, & Russell Counties so we can make it "Like it never even happened."

The Truth About Mold

5/17/2018 (Permalink)

Mold spores are everywhere in our environment and can enter homes easily.  Most types of mold grow quickly if they have a water source, an organic food source and temperatures between 60 and 86 Fahrenheit.  An Institute of Medicine study found excessive dampness indoors is a public health problem by encouraging growth of molds, dust mites and other organisms.

Control Moisture and Reduce Mold

Correct any water leaks or standing water.

Remove standing water under cooling coils or air handling units.

Replace washing machine hoses with steel mesh lines.

Move large objects away from the walls to provide good air circulation.

Use exhaust fans in bathrooms, kitchens and laundry rooms.

Most importantly if you think you may have mold growing in your home call us and we will send a trained professional to examine the structure for any visible signs of mold.  In the event mold is found, we will be available to assist you with the mold remediation process. 

Be Ice Storm Ready

5/17/2018 (Permalink)

Whether there is heavy rain, freezing temperatures, damaging winds, or sleet and snow; all of these can cause property damage. You can't control Mother Nature but you can be prepared so here are some tips to help you:

-Check for tree limbs and branches that might have fallen.

-Roofs, pipes and gutters should all be inspected and make sure they are in proper working order. Clear gutters from debris, a damming effect could cause roof damage or interior water problems. Downspouts should be facing away from the home or building.

-Clean your chimneys and exhaust systems from debris.

-Test your gas lines for leaks.

-Inspect your property for proper drainage.

-Protect pipes from freezing by allowing water to drip when temperatures dip below freezing. If any pipes are under cabinets leave the cabinets open. Make sure exterior pipes are properly insulated.

-If there are any outdoor faucets, you might want to shut the water off.

-Make sure all exterior doors and windows have sufficient weather stripping.

Do you have an ERP for your business? Ask your SERVPRO Sales and Marketing Representative

SERVPRO Storm Teams

5/17/2018 (Permalink)

As we all know, almost everyone has been touched by a weather event in the U.S. over the past few years. Sometimes we know a storm is coming and we prepare the best we can and it still isn’t enough. Neighborhoods, cities, towns and even states are displaced by storms. All resources are stretched to the breaking point including shelter, food, and water. These are just the basic of necessities that are hard to take care immediately following a devastated storm. We at SERVPRO have teams all over the country who are called Storm Teams. These Storm Teams have the equipment, manpower and knowledge to hit the ground running to help clean up and restore after a disaster. Our corporate office does a great job of dispatching our Storm Teams to right place so that we can help communities get back on their feet. SERVPRO works with the people, insurance companies and authorities to get the area back to normal as quickly as possible. When you see the next storm headed to a city rest assured SERVPRO is ready to respond where we are needed.

What To Do During A Flood

5/17/2018 (Permalink)

Staying Safe Indoors
  • Turn off the power and water mains if instructed to do so by local authorities.
  • Boil tap water until water sources have been declared safe.
  • Avoid contact with floodwater. It may be contaminated with sewage or contain dangerous insects or animals.
  • Continue listening to local area radio, NOAA radio or TV stations for the latest information and updates.
  • Don’t use gas or electrical appliances that have been flooded.
  • Dispose of any food that comes into contact with flood water .
Staying Safe Outdoors
  • Don't walk, swim or drive through floodwater. Just six inches of fast-flowing water can knock you over and two feet will float a car.
  • If caught on a flooded road with rapidly rising waters, get out of the car quickly and move to higher ground.
  • Don't walk on beaches or riverbanks.
  • Don’t allow children to play in or near flood water.
  • Avoid contact with floodwater. It may be contaminated with sewage or contain dangerous insects or animals.
  • Stay out of areas subject to flooding. Underpasses, dips, low spots, canyons, washes, etc. can become filled with water.

Article from redcross.org 

Make Sure To Be Prepared. Have A Survival Kit!

5/17/2018 (Permalink)

Being prepared means being equipped with the proper supplies you may need in the event of an emergency or disaster. Keep your supplies in an easy-to-carry emergency preparedness kit that you can use at home or take with you in case you must evacuate.

At a minimum, you should have the basic supplies listed below:

  • Water: one gallon per person, per day (3-day supply for evacuation, 2-week supply for home)
  • Food: non-perishable, easy-to-prepare items (3-day supply for evacuation, 2-week supply for home).
  • Flashlight [Available on the Red Cross Store]
  • Battery-powered or hand-crank radio (NOAA Weather Radio, if possible) [Available on the Red Cross Store]
  • Extra batteries
  • First aid kit [Available on the Red Cross Store]
  • Medications (7-day supply) and medical items
  • Multi-purpose tool
  • Sanitation and personal hygiene items
  • Copies of personal documents (medication list and pertinent medical information, proof of address, deed/lease to home, passports, birth certificates, insurance policies)
  • Cell phone with chargers
  • Family and emergency contact information
  • Extra cash
  • Emergency blanket [Available on the Red Cross Store]
  • Map(s) of the area

Consider the needs of all family members and add supplies to your kit. Suggested items to help meet additional needs are:

  • Medical supplies (hearing aids with extra batteries, glasses, contact lenses, syringes, etc)
  • Baby supplies (bottles, formula, baby food, diapers)
  • Games and activities for children
  • Pet supplies (collar, leash, ID, food, carrier, bowl)
  • Two-way radios
  • Extra set of car keys and house keys
  • Manual can opener

Additional supplies to keep at home or in your survival kit based on the types of disasters common to your area:

  • Whistle
  • N95 or surgical masks
  • Matches
  • Rain gear
  • Towels
  • Work gloves
  • Tools/supplies for securing your home
  • Extra clothing, hat and sturdy shoes
  • Plastic sheeting
  • Duct tape
  • Scissors
  • Household liquid bleach
  • Entertainment items
  • Blankets or sleeping bags

Click here for more information - Red Cross Survival Kit

What to do until SERVPRO arrives!

5/17/2018 (Permalink)

If you have a water damage from a clean source such as water supply lines, sink or tub overflows, flooding, or appliance malfunctions, here are some things to do before SERVPRO arrives.

  • Shut off the source of the water.

  • Turn off circuit breakers for wet areas of the building if the access panel is safe from electrical shock.

  • Remove as much excess water as possible by mopping and blotting

  • Wipe excess water from wood furniture after removing lamps and tabletop items

  • Remove and prop up wet upholstery cushions for even drying

  • Place aluminum foil or wood blocks between furniture legs and wet carpeting

  • Move to a safe, dry place any paintings, art objects, computers, documents and other materials that are valuable or sensitive to moisture.

  • Use wooden clothespins to keep furniture skirting off damp floors

  • Hang draperies with coated hangers to avoid contact with wet carpeting or floors

Moisture Detection Equipment

5/17/2018 (Permalink)

Detection Equipment

There are several devices that SERVPRO of Marion, Adair, & Russell Counties uses when inspecting your home or business for the scope of damage.  Scoping involves locating the areas of the structure into which water has intruded and defining the extent to which the structure and contents have absorbed moisture.  Moisture detection devices are also used to verify an environment has been dried thoroughly.

  • Moisture Sensors are used to detect moisture in carpets and carpet padding.

  • Moisture Meters are used to determine the actual moisture content of various materias.  The moisture tester provides accurate moisture readings that enable the SERVPRO Professional to monitor the drying process.

  • Thermo-hygrometers measure both temperature and relative humidity.  Capturing these two readings, a SERVPRO professional using a psychrometric chart can calculate specific humidity, dew point and vapor pressure.

  • Infrared Cameras can identify the location and extent of moisture in walls very effectively.

  • Manometers all a SERVPRO professional to measure the difference in air pressure when creating a negative air pressure environment

What To Do During A Flood

12/6/2017 (Permalink)

Staying Safe Indoors
  • Turn off the power and water mains if instructed to do so by local authorities.
  • Boil tap water until water sources have been declared safe.
  • Avoid contact with floodwater. It may be contaminated with sewage or contain dangerous insects or animals.
  • Continue listening to local area radio, NOAA radio or TV stations for the latest information and updates.
  • Don’t use gas or electrical appliances that have been flooded.
  • Dispose of any food that comes into contact with flood water .
Staying Safe Outdoors
  • Don't walk, swim or drive through floodwater. Just six inches of fast-flowing water can knock you over and two feet will float a car.
  • If caught on a flooded road with rapidly rising waters, get out of the car quickly and move to higher ground.
  • Don't walk on beaches or riverbanks.
  • Don’t allow children to play in or near flood water.
  • Avoid contact with floodwater. It may be contaminated with sewage or contain dangerous insects or animals.
  • Stay out of areas subject to flooding. Underpasses, dips, low spots, canyons, washes, etc. can become filled with water.

Article from redcross.org 

Common Issues With Gutters

11/26/2017 (Permalink)

When water gets into the foundation of your home, it has the potential to cause structural issues to the home. The result of a wet foundation can also be windows and doors sticking to their frames. Gutters are installed on houses and connected to downspouts precisely to avoid this problem. These systems are essential in protecting the structure and integrity of your home. But, in order for these systems to work, you will need to ensure that these systems are free from clogs, holes, and sags.

Clogged Gutters

The most common problem that tends to occur with gutters are clogs caused by debris. The additional weight that is caused due to the accumulation of leaves, twigs, and standing water will cause the gutters to sag and pull away from the house. To avoid such a situation, you should clean your gutters at least once each year, twice if you have trees hanging over your gutters. Once the gutters are free of debris, you should use a hose to spray the gutters to make sure that the water is flowing as it should. Another option to consider are gutter covers. These cover the gutters from above featuring mesh screens, clip-on grates, and porous foam but still require regular maintenance.

Sagging Gutters That Pull Away from the House

If your gutters are sagging or starting to pull away from the house, the problem more than likely has to do with the hangers. The gutter hangers are the metal pieces of the system that secure the gutters to the fascia. They are easily noticeable as they stretch across the inside of the gutter. Over time, normal wear and tear may have caused these hangers to deteriorate. Other issues with the hangers may be that the fasteners may be detaching from the wood or that they are spaced too far apart so that they can no longer support the full weight of the gutters.

Damage to the Gutters

If your gutters have suffered damage, they may be leaking or have holes in them. If the issue is a leaky gutter joint, the issue can be solved by sealing the joint with caulking from the inside with gutter sealant. Likewise, any holes that are very small should be able to be sealed with gutter sealant. Big holes, however, will require a patch to be fixed.

Poorly Sloped Gutters

A common problem with gutters are that the gutters are not sloped down toward the downspouts. This means that the water cannot flow freely to the downspouts and down to the ground. To ensure that your gutters are properly sloped, you should have at least a quarter inch slope for every ten feet. If you have a rainstorm and there is standing water in your gutters following the storm without clogged gutters being an issue, your gutters are not sloped correctly. The proper course of action is to ensure that the gutters are sloped correctly to the downspout to ensure that the water can properly flow down to the ground and away from the house.

Water Draining Toward Foundation

For the downspouts to be effective, they should extend several feet away from the house. If the downspouts are located too close to the house, water can collect at the foundation. If the water drains into the foundation, serious issues to the home such as structural problems or windows and doors sticking to their frames could be caused. If your downspouts are draining too close to the foundation, consider installing gutter extensions to the bottom of the downspouts. This will ensure that the water drains away from the house far enough that it doesn’t cause any damage to the foundation of the home. 

Gutters are an essential part of keeping water damage from effecting your home. When rainwater collects in the gutters or runs off the roof, the gutters drain the water into the downspouts which flow the water far away from the home and its foundation. Issues such as clogged gutters or sagging gutters could cause water to build up and damage the gutters. If the downspouts do not direct the water far enough from the home, it could infiltrate the foundation causing serious and expensive damage to the home. If you suffer from water damage in your home, call on the professionals at SERVPRO.

What To Do Until SERVPRO Arrives

11/26/2017 (Permalink)

If you have a water damage from a clean source such as water supply lines, sink or tub overflows, flooding, or appliance malfunctions, here are some things to do before SERVPRO arrives.

  • Shut off the source of the water.

  • Turn off circuit breakers for wet areas of the building if the access panel is safe from electrical shock.

  • Remove as much excess water as possible by mopping and blotting

  • Wipe excess water from wood furniture after removing lamps and tabletop items

  • Remove and prop up wet upholstery cushions for even drying

  • Place aluminum foil or wood blocks between furniture legs and wet carpeting

  • Move to a safe, dry place any paintings, art objects, computers, documents and other materials that are valuable or sensitive to moisture.

  • Use wooden clothespins to keep furniture skirting off damp floors

  • Hang draperies with coated hangers to avoid contact with wet carpeting or floors

Fire Restoration Tips

11/26/2017 (Permalink)

After the fire trucks leave, your home likely suffers from fire and smoke damage and extensive water damage from firefighting efforts. SERVPRO of Hardin/Larue Counties have the specialized fire restoration training needed to restore your home to pre-fire condition.

Have Questions About Fire, Smoke, or Soot Damage?

Every fire damage event is a little different, and requires a unique solution, but the general process stays the same. The steps listed below illustrate our process for the “typical” fire damage emergency.

Step 1: Emergency Contact

The restoration process begins when you call the SERVPRO National Call Center, which is staffed 24 hours a day. Our representative will ask a series of questions regarding the fire damage event that will help us dispatch the nearest SERVPRO Franchise Professional with the appropriate equipment and resources.

Step 2: Inspection and Fire Damage Assessment

Our Professionals will carefully inspect and test adjoining rooms of your property to determine the extent of the fire, smoke, and soot damage. This step is crucial to developing a plan of action.

Step 3: Immediate Board-Up and Roof-Tarp Service

Fire damage can often compromise windows, walls, and roofs. To maintain security and to protect against further damage, SERVPRO of Hardin/Larue Counties can board up missing windows and walls and place tarps on damaged roofs.

Step 4: Water Removal and Drying (if water damage is present)

The water removal process begins almost immediately and removes the majority of the water. They will then use dehumidifiers and air movers to remove the remaining water and complete the drying process.

Step 5: Removal of Smoke and Soot from All Surfaces

The SERVPRO of Hardin/Larue Counties use specialized equipment and techniques to remove smoke and soot from ceilings, walls, and other surfaces.

Step 6: Cleaning and Sanitizing

They will clean all of the restorable items and structures that were damaged by the fire. They use a variety of cleaning techniques to restore your belongings to pre-fire condition. They’re also trained to remove odors using industrial air scrubbers and fogging equipment.

Step 7: Restoration

Restoration is the final step—getting your home or business to its pre-fire condition. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business.

Hardin & Larue Counties Smoke and Soot Clean Up

11/26/2017 (Permalink)

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

  • There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Hardin/Larue Counties will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage? Call Us Today!

Why choose us for your fire restoration?

11/26/2017 (Permalink)

Fire Restoration

 All restoration projects are unique and require different cleaning methods and processes.  These are some steps that we follow to make sure you are receiving the best quality service available for you. 

Pretesting

Our SERVPRO professionals start the cleanup and restoration process by pretesting to determine which processes to utilize and allow the customer to preview the results. 

 Contents Claim Inventory Service

  Utilizing Contents Claims Inventory Service technology, our SERVPRO professionals can generate comprehensive room-by-room inventories.  Contents are categorized as salvageable, non-salvageable and questionable-allowing for easier contents settlement.  

 Cleaning and Restoration

 All restorable structure and contents will be professionally cleaned and deodorized to preloss condition in most cases.  This service includes: walls, ceilings, floors, area rugs, furniture, draperies and upholstery, electronics, art, clothing, bric-a-brac and more.  Our SERVPRO professionals can even provide emergency cleaning of contents the customer will need immediately.

Move Outs 

   If relocation is necessary due to extensive damage, our SERVPRO professionals are trained to properly move out and control the inventory of contents throughout the cleaning, restorations and deodorization process. 

Crews and Equipment

We keep in house the necessary equipment and supplies to clean your home to preloss condition.  All of our crews are professionally trained and IICRC certified.  So you can feel at ease when trusting SERVPRO with you restoration project. 

 So call SERVPRO for all of your fire restoration needs and feel assured that you will have a team of well trained professionals handling your most valued assets. 

Maintaining Home Value After Water Damage

11/24/2017 (Permalink)

Your home is one of the biggest investments of your lifetime. It is where you rest, play, spend time with family, it is your own retreat away from the hustle and bustle from the busy world. Protecting your home is the first step in valuing it for the importance piece of your life that it is. Prevention and repair are key to maintaining a home that will retain its worth and continue to be a haven for you and your family. That means that if any damage occurs in your home, it is crucial to address it immediately in order to conserve the value.

As a homeowner, it is of the utmost importance that damage of any form, water, fire, mold, or storm be made a top priority. Even if it appears that there is only a small amount of damage, the reality is that damage only gets worse as time goes on. Taking action and having the area inspected as quickly as possible usually results in a much simpler and more cost friendly repair than if the damage has time to grow. Repairing damage quickly also guarantees that the cost value of your home is not negatively effective and can still remain a positive investment in your life and your wallet.

When damage occurs, the first thing to do is call SERVPRO and get in touch with a 24-7 technician. SERVPRO is available all day, every day to assure that no damage goes unrepaired. Help will be on the way as soon as your call is placed and a highly trained specialist will be on the scene ready to begin the inspection process. Everything from water removal, and carpet cleaning to television repair falls under the SERVPRO cleanup and restoration umbrella and is executed by the best in the industry.

Here are just a few reasons why calling SERVPRO to repair damage immediately is so beneficial to the overall value of your home and property:

Selling Your Home in the Future

If you plan on selling your home at any point, you definitely want to get the most out of your sale. It is not possible to sell a home for the same amount or more of the purchase price if damage of any kind has occurred and was not addressed properly.

It is required that the fact any water or fire damage occurred to the home or property be disclosed before the purchase of your home is made. So if the damage was not repaired properly, it will definitely be noticed. On top of that, homes must pass inspection before the purchase is made as well. If the repaired damage does not pass the inspection, that could mean your home may not sell for the price it is listed as.

Refinancing Your Home Down the Road

When refinancing your home, it must be inspected and reported on by an appraiser. If any damage has occurred and not dealt with, your home will lose dollar value and be considered less valuable than the original price you bought it for. The whole point of refinancing is to end up spending less money on your home and that simply is not possible if damage occurs and is noticed.

Damage Only Gets Worse if Not Treated

They say everything gets better with time, but that is not the case for homes if they are not maintained. When damage occurs, it only gets stronger with time. Call SERVPRO immediately so that the damage does not increase and end up burning a hole in your pocket. SERVPRO not only helps with damage of the actual home, but also helps care for your belongings. That means that your home can quickly be restored with attention to detail of everything within the damaged area.

When big money is spent on something so important as a home for you and your family, it is absolutely worth it to respect the large investment and maintain the quality of the purchase. Repairing water, fire, or storm damage immediately with the help of SERVPRO gives you peace of mind that your home will not lose its value and continue to be the investment of a lifetime.

Make Sure To Be Prepared. Have A Survival Kit!

11/22/2017 (Permalink)

Being prepared means being equipped with the proper supplies you may need in the event of an emergency or disaster. Keep your supplies in an easy-to-carry emergency preparedness kit that you can use at home or take with you in case you must evacuate.

At a minimum, you should have the basic supplies listed below:

  • Water: one gallon per person, per day (3-day supply for evacuation, 2-week supply for home)
  • Food: non-perishable, easy-to-prepare items (3-day supply for evacuation, 2-week supply for home).
  • Flashlight [Available on the Red Cross Store]
  • Battery-powered or hand-crank radio (NOAA Weather Radio, if possible) [Available on the Red Cross Store]
  • Extra batteries
  • First aid kit [Available on the Red Cross Store]
  • Medications (7-day supply) and medical items
  • Multi-purpose tool
  • Sanitation and personal hygiene items
  • Copies of personal documents (medication list and pertinent medical information, proof of address, deed/lease to home, passports, birth certificates, insurance policies)
  • Cell phone with chargers
  • Family and emergency contact information
  • Extra cash
  • Emergency blanket [Available on the Red Cross Store]
  • Map(s) of the area

Consider the needs of all family members and add supplies to your kit. Suggested items to help meet additional needs are:

  • Medical supplies (hearing aids with extra batteries, glasses, contact lenses, syringes, etc)
  • Baby supplies (bottles, formula, baby food, diapers)
  • Games and activities for children
  • Pet supplies (collar, leash, ID, food, carrier, bowl)
  • Two-way radios
  • Extra set of car keys and house keys
  • Manual can opener

Additional supplies to keep at home or in your survival kit based on the types of disasters common to your area:

  • Whistle
  • N95 or surgical masks
  • Matches
  • Rain gear
  • Towels
  • Work gloves
  • Tools/supplies for securing your home
  • Extra clothing, hat and sturdy shoes
  • Plastic sheeting
  • Duct tape
  • Scissors
  • Household liquid bleach
  • Entertainment items
  • Blankets or sleeping bags

Click here for more information - Red Cross Survival Kit

Fire At Your Commercial Property

11/22/2017 (Permalink)

Why Professionals Should Clean Smoke Damage From A Fire From Your Commercial Property

When the firefighters leave, it may seem like the danger has passed and the home is safe from further destruction, but without professionals to help clean the smoke damage, the building will never return to normal. While the principles behind fire restoration are fairly simple, it requires a lot of experience and manpower to perform adequately, and this means that it shouldn’t be attempted by a homeowner on his or her own.

While fire is always the immediate danger, once it is gone, what it leaves behind will continue to affect the house
. Ash and smoke, if left unhindered, will cause extensive corrosion, etching and discoloration, not to mention lingering powerful odors. Professionals that clean fire and smoke damage can stop this before it becomes a major problem, assuming they are contacted soon enough. There are many companies out there that advertise their ability to restore areas affected by fire, but only those with proper training and certification should be considered. The Institute of Inspection Cleaning and Restoration Certification (IICRC) is the main oversight agency in this industry. The IICRC requires its registrants to take extensive coursework before earning their certification. This is a symbol of excellence, and those that uphold the standards that have been set can be contacted through the IICRC.

These professionals can clean smoke damage and restore items affected by a fire, but they must be brought to the site as soon as possible to halt the ongoing issues that ash residue can cause. The first thing that ash does to the home is discolor most surfaces. Anything that is made of plastic or was close to the fire will start discoloring within minutes, and within several hours, fiberglass and finishes on appliances will begin to yellow. Metals may also tarnish. After a few days pass, the ash will cause walls to discolor permanently, along with clothing and upholstery. Wood and vinyl will need to be refinished or replaced, and metal will start corroding.

If a professional isn’t hired to clean smoke and fire damage, the costs for restoration will skyrocket after a few weeks
. Metals may need to be replaced, carpet will permanently discolor and glass may be severely etched, which will necessitate replacement. It will also become apparent that the odors caused by the disaster may still be present and intense enough to be distracting. Because ash is acidic, the longer it takes to hire experts, the more destruction it will cause.

The first thing a trained, certified, professional company will do when on site is to identify all affected materials and the source of any odors. The only way to properly clean smoke and fire damage is to be extremely thorough. Ash residue is easily disturbed and can spread through the building with ease, causing nearly everything to need restoration. The experts will identify what can and cannot be salvaged, and will remove any built-up ash residue that is coating surfaces. Over time, ash builds up in layers, and may eventually form into a lacquer-like consistency. Once this is done, the restorers will locate the source of the odor, and treat it with specialized detergents that are formulated for neutralizing this kind of odor. Once materials are treated, they may be sealed off to prevent any further odor from permeating the air in the future.

This entire process is very detailed, and hiring a professional that can be trusted to do the job right is imperative
.

Attic Mold

11/22/2017 (Permalink)

Mold does not just develop in attics for no reason. There’s no point removing mold unless you also fix whatever problems led to the growth of mold in the first place, because it will just come back. Usually mold growth is the result of some defect in the attic. Defects that commonly lead to the growth of mold in an attic include leaks, inadequate insulation and poor ventilation. 

Most homeowners are aware that leaky roofs can lead to the development of mold in attics, but not all know how serious attic mold can become. Most strains of mold grow and spread rapidly and mold that begins in the attic can easily spread throughout a home. Mold damages wood and can end up causing structural damage to a home if not addressed. 

Many homeowners are not aware that inadequate insulation and poor ventilation also contribute to mold growth. A well-designed attic is built to help insulate the home. The attic should remain cool in winter while heat is kept downstairs. If there is not enough insulation, though, or insulation is not installed properly, the attic may grow warm. Mold grows best in warm areas. Attics are also not meant to be airtight. They should have adequate ventilation so that warm, moist air does not become trapped inside. Homeowners are often unaware of problems with insulation or ventilation until they discover mold growing in an attic.

If you suspect mold of any kind or anywhere in your home please contact our SERVPRO team at 270-300-1544.

Article from mold-advisor.com

Fire Extinguisher - Every Home Needs One

11/22/2017 (Permalink)

A portable fire extinguisher can save lives and property by putting out a small fire or containing it until the fire department arrives; but portable extinguishers have limitations. Because fire grows and spreads so rapidly, the #1 priority for residents is to get out safely.

Fire extinguishers are one element of a fire response plan, but the primary element is safe escape. Every household should have a home fire escape plan and working smoke alarms.

Safety tips

  • Use a portable fire extinguisher when the fire is confined to a small area, such as a wastebasket, and is not growing; everyone has exited the building; the fire department has been called or is being called; and the room is not filled with smoke.
  • To operate a fire extinguisher, remember the word PASS:
    • Pull the pin. Hold the extinguisher with the nozzle pointing away from you, and release the locking mechanism.
    • Aim low. Point the extinguisher at the base of the fire.
    • Squeeze the lever slowly and evenly.
    • Sweep the nozzle from side-to-side.
  • For the home, select a multi-purpose extinguisher (can be used on all types of home fires) that is large enough to put out a small fire, but not so heavy as to be difficult to handle.
  • Choose a fire extinguisher that carries the label of an independent testing laboratory.
  • Read the instructions that come with the fire extinguisher and become familiar with its parts and operation before a fire breaks out. Local fire departments or fire equipment distributors often offer hands-on fire extinguisher trainings.
  • Install fire extinguishers close to an exit and keep your back to a clear exit when you use the device so you can make an easy escape if the fire cannot be controlled. If the room fills with smoke, leave immediately.
  • Know when to go. Fire extinguishers are one element of a fire response plan, but the primary element is safe escape. Every household should have a home fire escape plan and working smoke alarms.

Article from nfpa.org

Smoke Alarms

11/22/2017 (Permalink)

Smoke alarms save lives. Smoke alarms that are properly installed and maintained play a vital role in reducing fire deaths and injuries. If there is a fire in your home, smoke spreads fast and you need smoke alarms to give you time to get out. 

Here's what you need to know!
  • A closed door may slow the spread of smoke, heat and fire. Install smoke alarms in every sleeping room and outside each separate sleeping area. Install alarms on every level of the home. 
  • Smoke alarms should be interconnected. When one sounds, they all sound. 
  • Large homes may need extra smoke alarms.
  • Test your smoke alarms at least once a month. Press the test button to be sure the alarm is working.
  • There are two kinds of alarms. Ionization smoke alarms are quicker to warn about flaming fires. Photoelectric alarms are quicker to warn about smoldering fires. It is best to use of both types of alarms in the home.
  • When a smoke alarm sounds, get outside and stay outside.
  • Replace all smoke alarms in your home every 10 years.

Article from nfpa.org

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