Recent Posts

Commercial Water Damage

7/6/2020 (Permalink)


While some water issues are small and do not seem like a big deal, it is important for your business to be vigilant and take care of any issues you notice very quickly. While a pipe leaking a few drops a day may not seem to not cause any problems, those drops could easily build up over time and cause major mold issues. The leak can also signal a weakening pipe, which could then cause a busted pipe over time.

No matter what the situation is, SERVPRO of Marion, Adair, and Russell Counties, Kentucky can help make it “Like it never even happened.” Give us a call for more information and to get an appointment time. You will be asked to provide some basic information when you call, which includes:

The business name, address, contact name and number, insurance information (if applicable), square footage of damaged area, what caused the damage, has the source been fixed, is there any standing water, and is there electricity available onsite.

Having as much of this information as possible is key in quickly and efficiently moving the job along.

Survey Shows Significant Need for Certified: SERVPRO Cleaned Program

6/16/2020 (Permalink)

Orange and Green Certified: SERVPRO Cleaned logo, shaped like a shield Is your business Certified: SERVPRO Cleaned?

All else being equal (price, quality, etc.), 64% of customers say they will choose a location with signage stating that it's been professionally cleaned over one that doesn't. 

As the economy reopens, everyone is ready to get back to business. We're well aware that getting customers back through your door relies on their confidence that you've proved them the safest environment possible. Many of our local business owner's have found themselves ill-equipped or too busy to properly disinfect their brick and mortar locations.

All over the nation, they've called in SERVPRO to help! As the leading cleaning company in the industry, we answered this call with Certified: SERVPRO Cleaned. This three step process provides your business with a personalized cleaning and disinfectant plan and your customers with the confidence that you care. 

Where has SERVPRO offered COVID-19 related services? You can actually find media coverage about us, and the work we're doing for our communities, in almost every state! That includes right here at home. We've cleaned pharmacies, daycare facilities, retail stores, apartment buildings, funeral homes, churches and factories just to name a few!

Call Kirstin today for your FREE consultation.


Commercial Fire Damage: What Happens Now?

6/15/2020 (Permalink)

Your business is your livelihood and likely your biggest investment. If you experience a fire; you want to know you're in good hands. Our highly trained technicians, cutting edge technology and proven protocols will have you welcoming clients back "Like it never even happened."

Why Can't I Clean it up Myself?

While you could clean up the damage yourself, our crews are trained and experienced and our products are specially made for this kind of residue and odor. 

Our crews have experience in contents cleaning, structural cleaning and repair and pack out. We can even process important documents. While not everything can always be restored to preloss condition, but you'd be surprised at what we can save! 

Beyond structural damage itself is the water damage from putting the fire out and the smoke damage that's likely present.

How are Water and Smoke Damage Cleaned Up?

If the area is wet from putting the fire out or exposure to the elements due to a hole in the roof or outside wall, etc. it may need to be tarped and drying equipment may need to be placed to avoid organic growth occurring in that area. 

Smoke can leave odor and residue throughout your home and on your belongings. Our crew is trained and experienced in cleaning smoke damage to your structure or contents and our products are specially formulated to handle the job. If contents or structural elements can not be restored to preloss condition, there is also the possibility of having them replaced.

Our crews are even skilled in re-building from the ground up and can handle reconstruction as well. Getting back to business after a fire is a detailed process with many facets. Instead of communicating back and forth with multiple contractors (roofer, plumber, drywall, painter), let us handle that for you while you plan your Grand Re-Opening! 

We're always "Here to Help"! Call us today at 270-402-8170

Staying Safe from Kentucky Storms this Summer.

6/15/2020 (Permalink)

Spring and Summer in Kentucky can bring heavy rains, lightening, high winds and even the occasional tornado. Knowing what to do when these things occur can give your family and your property the best chance at emergency unharmed. 

Before The Storm

It's a good idea to have a plan, a designated safe spot and an emergency kit prepared before a storm ever strikes. 

  • Know safety precautions for any possible circumstances, have a plan in place and make sure everyone in the house knows what that plan is and how to follow it. 
  • Assign a designated safe room for strong storms and possible tornadoes. Whether it's in the basement or an interior room with no windows, everyone should know where to go so they can get there quickly.
  • Have an emergency kit prepared. This should contain things like a flashlight, first-aid kit, weather radio, extra batteries and a battery powered phone charger. Make sure it's kept in a designated location and that everyone knows where to find it quickly. 

During a Storm

  • Get everyone to your designated safe place as soon as possible and stay there until the storm is over.
  • Turn on your weather radio (from your emergency kit) and stay alert. Pay attention to develops and warnings. 
  • If you get caught out in your vehicle or live in a mobile home, leave your car or home, find a low-lying ditch (where it won't flood) and lay as flat as possible until the storm passes.

After a Storm

  • Stay away from downed power lines and any standing water or metal objects located near downed lines. 
  • Vacate and do not re-enter any buildings that have sustained structural damage.
  • Turn off the meter if you smell gas. 
  • Check on neighbors. Especially those who are disabled or elderly.
  • Never swim in, wade through or drive through flood waters. 

If your home sustains storm damage; we'll be there for you. Call us at 270-402-8170 for your FREE consultation. 

Does My Homeowner's Insurance Cover My Water Damage?

6/15/2020 (Permalink)

Homeowner's Insurance protects your home (and biggest investment) when life throws you a curve ball. But, there are limitations and exclusions. It's important to know what's in your policy. The following explanations are not exhaustive, but based on a typical policy. 


Any damage determined to be caused by a weather event, such as weight from snow is typically covered. However, if the cause of a roof collapse is determined to be neglect...that's probably not covered.

Plumbing and Appliances

Water damage from a "sudden burst or blockage," may be covered on your policy. This includes: water heater issues, faucets, HVAC units and supply lines. 

Fire Related Water Damage

If you experience a fire, the sprinklers will activate and/or the fire department will use water to extinguish it. The water damage resulting from extinguishing a fire is typically covered.

Malicious Activity

Water damage due to vandalism or the intentional causation of damage from someone unauthorized to be in your residence, is typically covered. 

What Doesn't it Cover?

Typically homeowner's insurance doesn't cover outside water, sewage water or issues due to neglected plumbing. There are ways to help avoid the possibility of an uncovered water damage. FEMA offers flood insurance in some areas and most insurance policies can provide riders that will help cover sewage water. 

My Business is Quite Large...Can a Local Company Meet My Needs?!

6/12/2020 (Permalink)

Two SERVPRO work vehicles, parked facing each other Whatever your business need.. we've got you covered!


Each SERVPRO Franchise is independently owned and operated; so you get a local (most likely family-owned) business....but with the backup of a nationwide brand and franchise network. 

With highly trained technicians, an extensive equipment inventory and access to reinforement by surrounding franchises and Disaster Response Teams; there's no job too big for SERVPRO of Marion, Adair & Russell Counties!

We're Uniquely Equipped to Handle Large Commercial Losses. Here's How:

We're in your neighborhood, our technicians are treated fairly and highly trained, and we're locally owned with nationwide resources.

We're In Your Neighborhood.

We know our local businesses keep our Kentucky communities running. Our team members live in the communities they work in. They're invested and close by in case of an emergency. Our stability as a restoration partner is crucial to the successful resolution of your current crisis and helps minimize the damage that occurs in between the time of your loss and the time we arrive.

Our People Make Our Difference

We're a family here! We believe in our people and invest in them everyday. That allows us to deliver a fully-trained and equipped crew to you quickly. Speed in emergency response is key. We arrive promptly and get you back to life.

Locally Owned with Nationwide Resources

We invest in a vast inventory of commercial-grade equipment to support our crews and mitigate your loss the right way. We never cut corners or use less than ideal equipment. From thermal hydrometers to trailer mounted desiccants...if you need it...we have it! Our teams even respond to national weather emergencies and save entire towns! 

SERVPRO of Marion, Adair & Russell Counties is always at the ready to assist our local businesses with their fire, water and mold needs.

Schedule a FREE consultation today and ask how we can protect you BEFORE disaster even strikes. We're Always Here to Help! 270-402-8170.

Ask Clint: What's it Like to Respond to a Storm?

6/12/2020 (Permalink)

Male SERVPRO employee in a black hat Meet Clint and find out what it's like to respond to a National Disaster!

We sat down with our Production Manager to ask him what it's like to respond when a catastrophic weather emergency causes damage to a town. 

You love to travel on "storm". Why?

Clint: Well, unfortunately, natural disasters do happen and it's just nice to be able to be able to go into an area that's just had a tornado or a flood or something and help these people get their lives back together. 

What's it like when you first arrive?

Clint: When we first arrive on the scene, it's crazy. We usually have a few different SERVPRO franchises there and the streets are just full of green vehicles. It reminds you how large our network actually is. It's just craziness though. There's so many people to help and you want to get to all of them as quickly as possible.

What Makes SERVPRO uniquely able to handle large losses like that?

Clint: The urgency that we live by certainly. When someone experiences an event like that or even a water or fire loss that's not part of a massive situation; you have to get in there quick. You want to minimize the damage as much as possible. Beyond that, our processes and quality control measures ensure that we can handle large jobs or multiple jobs and stay organized and on track. 

You don't have to experience this kind of damage to need a pro. If you have water, fire or mold damage to your home... call us today. We'll be glad to help! 270-402-8170

Why Can't I Clean Up My Own Water Damage?

6/12/2020 (Permalink)

Flooded Hallway Water in the pool is a good the hallway...not so much.

Equipped with towels or shop-vacs, you can remove visible water. However, water migrates to dry areas, so there could be issues looming behind your baseboards or drywall or underneath your flooring. Our team arrives and not only addresses any visible water but also addresses hidden moisture that causes extensive water damage in Kentucky without proper mitigation. Untreated moisture can cause mold quickly. 

Water always takes the path of least resistance. Once water escapes its container, it spreads out and hits the walls, structural framing, and nooks and crannies invisible to the naked eye.

When you call our water restoration technicians , we arrive on your property with advanced technology that allows us to facilitate proper drying and moisture detection.

  • We use water extraction tools to remove stagnant water.
  • Moisture meters, thermal imaging cameras, and other devices help us to locate hidden water pockets without removing large amounts of unnecessary structural material.
  • Air movers, fans, and dehumidifiers strategically placed in the water loss zone help amplify dry times.
  • Consistent Monitoring and Record keeping ensure a thorough dry, every time. 

Our skilled technicians use a specialized formula to determine the right equipment to use to facilitate drying most efficiently. Once everything is dry, the team uses EPA-registered cleaning agents to disinfect, inhibit microbial growth, and prevent foul odors.

If you find yourself under water, call SERVPRO of Marion, Adair & Russell Counties. You can reach our team by calling 270-402-8170; 24 hours a day, 7 days a week.

Commercial Property Damage: Help!

6/10/2020 (Permalink)

Office storage area with fire damage, burned shelving and contents When the office and several condos at Emerald Isle experienced a fire, we rushed in to help get them back in preloss condition.

What Can We Do For You?

Whether it's water cleanup from a busted water heater, a flooded bathroom due to a sewage backup or restoration and reconstruction after a fire; you want to call the best restoration company to get you back to business. 

A closed business means loss of time and money for you and an inconvenience for your employees and customers. We're highly aware of this and operate on a 1-4-8 rule. 

Quick Response

1- Within one hour of your call (even after hours), someone will contact you to arrange service. 

4- Within four hours, someone will be on-site to assist you.

8- Within eight hours you'll have a scope of work and mitigation plan. 

Highly Trained Staff

Our crews complete extensive new-hire training, hold multiple certifications and have years of experience in water, fire and mold cleanup. Post hire, our crews are offered personal development opportunities and participate in continuing education courses regularly. Our people truly make the difference in getting you back to business quickly!

Advanced Technology

From moisture meters and hydrothermal cameras to air movers, drying mats, Esporta systems, air scrubbers, specially formulated solutions and even trailer-mounted desiccants; SERVPRO of Marion, Adair & Russell provides you with top notch equipment and products to ensure efficiency and a thorough clean. 

There's no job too big or too small. Here in Kentucky we've seen it all and we've done it all. If you've experienced water, fire or sewer damage, or suspect you may have mold, give us a call today!


Protect Your Business From Disaster for FREE!

6/10/2020 (Permalink)

SERVPRO employees with the tagline "Always Here to Help" With our Ready Plan App, you can take your emergency information with you anywhere and control who has access to it.

Did you know that only around 50% of businesses will reopen following a disaster? That's a scary statistic for our local business owners. But you don't have to become part of it. You can protect your business today before a disaster even happens. 

And the best part? It's quick, easy and FREE!

How is this possible? With an Emergency Ready Profile from your SERVPRO of Marion, Adair & Russell Counties!

When you run a business; time is money. Having all of your emergency information compiled in both paper form and on an app (that you control access to) can save you precious moments in an emergency and help lessen the severity of damage that occurs before crews are on the scene. 

Out of town when a pipe bursts? You'll have the exact location of the water shut off, complete with pictures, at your fingertips to instruct anyone necessary how to get it shut off quickly. 

This service is essential for even those businesses that already have a contingency plan. We can load your own information into the password controlled app for you. Once your documents are on the app, they're protected if you're paperwork burns in a fire or succumbs to water damage. 

To schedule your FREE Emergency Readiness Profile today call or e-mail Kirstin today at:

270-360-0448 or